Summary
Overview
Work History
Education
Skills
Summary of Qualifications
Customer Service Experience.
Timeline
Generic

Emmanuel Adebiyi

Mississauga,ON

Summary


Reliable and upbeat sales and project coordinator successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.

Overview

9
9
years of professional experience

Work History

Retail Sales Associate

WajeSmart Solutions
10.2021 - 11.2023


  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Answered questions about store policies and addressed customer concerns.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of company storee sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Used in-store system to locate inventory and place special orders for customers.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.


Hotel Supervisor

Elex
09.2018 - 07.2019
  • Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
  • Provided exceptional service and assistance to guests upon check-in.
  • Increased customer service ratings through personable service.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • 'Managed over 30 customer calls per day which in-turn Increased sales by 10%".
  • Developed and implemented marketing strategies to promote hotel services.
  • Provided services efficiently and with high level of accuracy.
  • Prepared monthly resort audits for review.
  • Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
  • Assisted with development and distribution of marketing materials for facility.
  • Implemented successful strategies to increase customer satisfaction.
  • Planned and executed marketing activities to improve property brand and increase revenue.
  • Evaluated and promptly resolved lodging facility operational issues.
  • Developed and implemented promotional strategies to increase occupancy.
  • Created and managed accurate occupancy forecasts and budgets.
  • Fostered safe lodging environment with reliable and effective security services.

Teacher

Glory Elementary School
12.2014 - 07.2016
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Improved students' analytical skills by introducing state-of-the-art computer program technologies.
  • Increased educational expertise and knowledge by participating in instructor-oriented workshops.
  • Designed detailed learning plans for struggling students based on test, homework and assignment records.
  • Fostered student curiosity and interest through creative hands-on activities.
  • Prepared quizzes, tests and examinations to gauge how well students were learning.
  • Modified lessons and curriculum to accommodate diverse learners by using strategies such as peer-assisted learning and group work.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.

Education

Computer

Cyclobold School of Software Development
Lagos,Nigeria
07.2022

Bachelor of Science - Physics And Astronomy

Federal University of Technology Akure
Akure Nigeria
11.2019

No Degree - Science

Saint Peters UnitySecondary School Akure
Lagos,Nigeria
08.2015

Skills

  • Regulatory Compliance
  • Project management
  • Project support
  • Money Handling
  • Order Processing
  • Product Knowledge
  • Sales Expertise
  • Microsoft 365 proficiency
  • Problem-Solving
  • Interpersonal and Written Communication
  • Product Promotions
  • Conflict Resolution
  • Product and Service Sales
  • Computer literacy
  • Written communication
  • Friendly and Helpful

Summary of Qualifications

  • Experienced in Microsoft Office including Word, Excel and PowerPoint.
  • Manage new and existing customers providing a positive experience
  • Effectively communicate and implement program initiatives
  • Coordinate with other organizations and vendors

Customer Service Experience.

Successful Customer Service Representative with over 2 years of experience in Reliable, top-notch sales,with outstanding customer service skills and relationship-building strengths. I am dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.

Timeline

Retail Sales Associate

WajeSmart Solutions
10.2021 - 11.2023

Hotel Supervisor

Elex
09.2018 - 07.2019

Teacher

Glory Elementary School
12.2014 - 07.2016

Computer

Cyclobold School of Software Development

Bachelor of Science - Physics And Astronomy

Federal University of Technology Akure

No Degree - Science

Saint Peters UnitySecondary School Akure

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Emmanuel Adebiyi