EMMALYN REDHEAD-WILLIAMS
Toronto
Summary
Hardworking team player effective at multitasking to satisfy customers and achieve work targets in fast-paced restaurant and bar settings. Knowledgeable about processing payments, using Point-of-sale systems and serving alcohol in a responsible way.
Overview
20
20
years of professional experience
Work History
Bartender Assistant
Rogers Centre
01.2011 - Current
- Addressed escalated issues through regular communication and problem solving
- Served liquor upon customer request
- Handled all cash and debit transactions
- Restocked refrigerators and completed inventory
- Seasonal Base
Frontline Sales Associate
Winners TJX Companies, Inc.
01.2013 - 01.2018
- Coordinated store functions during high-volume holiday season
- Assisted with customer inquiries and provide merchandise as per customer request
- Received and administer merchandise as per company standards
- Maintained a safe and friendly store environment and ensure cleanliness of store
Key Entry Clerk
UPS
01.2014 - 01.2015
- Auditing invoice for all key information
- Key entry of invoices/ waybills information's in OPSYS / FDC system
- Scan EDI's
- Working in a warehouse environment
Hospitality Worker
MacDonald Cole Associates
01.2008 - 01.2012
- Provided superior customer service with an emphasis on customer satisfaction
- Handled all cash and debit transactions
- Served food and liquor per customer request
- Cleaned and organized table settings along with the general area
Recreational Programmer
Toronto Community Housing Corporation
01.2009 - 01.2011
- Developed and implemented Social/Recreational programs that met the needs of the children in their community
- Supervised and participated in developmental and social skills activities with children of different ages
- Maintained the role of mentor/ role model to children in the TCHC communities
- Supervised and supported children during homework sessions
Youth Volunteer Worker
Toronto Community Housing Corporation (TCHC)
01.2005 - 01.2008
- Effectively problem solved youth crisis and challenging situations
- Provided support to the development, coordination and overall delivery of the youth program
- Helped build awareness to the issues of concern for young people
- Promoted youth engagement and connected youth to resources and employment opportunities
- Operated and organized youth focus activities in a community
Education
Ontario Secondary School Diploma (O.S.S.D) -
Yorkdale Adult Learning Centre
01.2011
Early Childhood Assistant -
Yorkdale Adult Learning Centre
01.2010
Skills
- Over 10 years' experience in customer service environment
- Experienced working with youth and people of diverse ethnic populations
- Strong verbal and written communication skills
- Excellent administration skills
- Strong leadership and supervisory skills
- Excellent problem solving and crisis intervention skills
- Highly motivated, well organized and punctual with the ability to work independently and in a team
- First Aid & CPR Certified
- Computer skills in MS Word, PowerPoint, and the internet
- Food Handling and Smart Serve Certified
Languages
English
Professional Working
References
Available upon request
Timeline
Key Entry Clerk
UPS
01.2014 - 01.2015
Frontline Sales Associate
Winners TJX Companies, Inc.
01.2013 - 01.2018
Bartender Assistant
Rogers Centre
01.2011 - Current
Recreational Programmer
Toronto Community Housing Corporation
01.2009 - 01.2011
Hospitality Worker
MacDonald Cole Associates
01.2008 - 01.2012
Youth Volunteer Worker
Toronto Community Housing Corporation (TCHC)
01.2005 - 01.2008
Ontario Secondary School Diploma (O.S.S.D) -
Yorkdale Adult Learning Centre
Early Childhood Assistant -
Yorkdale Adult Learning Centre
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