Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Emmaly Colins

Langley

Summary

Compassionate and community-oriented professional with experience supporting individuals in fast-paced service and community care environments. Skilled in communication, relationship building, and working respectfully with people facing barriers related to housing, mental health, substance use, and access to care. Passionate about trauma-informed, person-centered support and committed to fostering dignity, safety, and connection within the community. Known for being dependable, empathetic, adaptable, and calm under pressure.


Overview

1
1
Certification
7
7
years of professional experience

Work History

Host/Support/Food Service Assistant

The Strath
Victoria, BC
08.2025 - 12.2025
Host / Support / Food Runner — The Strath, Victoria, BC

August 2025 – December 2025

  • Supported guests in a fast-paced and high-pressure environment while maintaining professionalism and strong communication.
  • Assisted with floor organization, guest seating, and coordination between front-of-house and kitchen staff.
  • Built strong interpersonal skills through daily interaction with diverse guests and coworkers.
  • Demonstrated adaptability, teamwork, and calm problem-solving during busy service periods.
  • Maintained a welcoming and respectful environment for all guests.

Barista/Customer Service Associate

Lifestyle Markets
Victoria, BC
09.2024 - 08.2025
  • Provided friendly, individualized customer support while building strong relationships with regular customers.
  • Worked effectively in a fast-paced environment requiring multitasking, emotional regulation, and communication.
  • Assisted customers with professionalism, patience, and empathy.
  • Maintained cleanliness, organization, and food safety standards.
  • Collaborated closely with team members to ensure smooth daily operations.

Restaraunt Support/Food Expeditor

The Old Spaghetti Factory
Langley, BC
02.2019 - 06.2021
  • Coordinated takeout and service support duties while managing multiple priorities in a high-volume environment.
  • Communicated effectively with guests and coworkers to ensure efficient and respectful service.
  • Demonstrated reliability, teamwork, and attention to detail.
  • Helped maintain an organized, welcoming, and professional environment.

Education

Bachelor of Science - Psychology

University of Victoria
Victoria, BC
06-2025

Skills

  • Relationship building and empathy
  • Multitasking in high-pressure environments
  • Strong interpersonal and communication skills
  • Organization, reliability, and adaptability
  • Team collaboration
  • POS systems and cash handling
  • Effective time management
  • Resourcefulness and problem-solving

Certification

  • Trauma-Informed Care Certificate — Crisis & Trauma Resource Institute (CTRI)
  • Standard First Aid & CPR Level C
  • FoodSafe Level 1
  • Serving It Right (BC)

Timeline

Host/Support/Food Service Assistant

The Strath
08.2025 - 12.2025

Barista/Customer Service Associate

Lifestyle Markets
09.2024 - 08.2025

Restaraunt Support/Food Expeditor

The Old Spaghetti Factory
02.2019 - 06.2021

Bachelor of Science - Psychology

University of Victoria
Emmaly Colins