EMMAH WANJIKU NJUGUNA
Calgary,AB
Summary
A dynamic individual with enthusiasm and a positive attitude. A self-starter, goal oriented, hardworking and able to handle stress. A reliable, organized, attentive to detail and always striving to be professional in both appearance and approach.
I am also skilled in building relationship and exceptional services follow up, managing customer service, office administration and communicating all operational data to
management.
Overview
8
8
years of professional experience
Work History
Volunteer
Salvation Army
01.2024 - Current
- Maintained clean, neat, and operational facilities to serve program needs.
- Guided troubled individuals to tools and resources necessary for healing.
- Assisted clients with obtaining housing, employment and support resources.
- Completed daily domestic tasks in shelters and group homes to assist people in need.
- Assisted with special events and programs.
Dishwasher
Armon Plaza Hotel
02.2024 - 03.2024
- Enhanced kitchen efficiency by maintaining a clean and organized workspace for fellow staff members.
- Reduced dish breakage by carefully handling delicate items during the washing process.
- Ensured consistent cleanliness by adhering to strict sanitation procedures for all dishes, utensils, and equipment.
- Supported overall restaurant operations by promptly restocking clean dishes and utensils in designated areas.
- Assisted with basic food preparation tasks as needed, helping expedite meal service for guests.
- Promoted sustainability efforts within the restaurant by implementing waste reduction practices during dishwashing duties.
Server/Cashier
Kigwa Conference Hotel
04.2019 - 12.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Server
Safari Park Hotel
01.2016 - 03.2018
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Served food and beverages promptly with focused attention to customer needs.
Education
High School Diploma -
Kagwe Girls Secondary School
Nairobi,kenya12.2006
Skills
- Time Management
- Effective Communication
- Multitasking
- Problem-Solving
- Adaptability and Flexibility
- Adaptability
- Decision-Making
- Organizational Skills
- MS Office
- Intergrity
Languages
English
Full Professional
Timeline
Dishwasher
Armon Plaza Hotel
02.2024 - 03.2024
Volunteer
Salvation Army
01.2024 - Current
Server/Cashier
Kigwa Conference Hotel
04.2019 - 12.2023
Server
Safari Park Hotel
01.2016 - 03.2018
High School Diploma -
Kagwe Girls Secondary School
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