EMMAH WAITHIRA GICHIA
Ottawa
Summary
Tech-savvy and service-oriented Computer Programming student with hands-on experience in IT support, systems configuration, and customer service. Skilled in troubleshooting, Microsoft 365, and networking concepts. Known for strong organizational skills, reliability, and a proactive attitude. Eligible for the Canada Summer Jobs program and passionate about using technology to support social impact.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Food Service Associate
Compass Group Canada – Canada Post Location
12.2024 - Current
- - Maintained stock and inventory systems in a fast-paced environment
- - Assisted with workstation setup and equipment handling
- - Hold Reliability Clearance for secure workplace access
Cashier
No Frills
10.2024 - 11.2024
- - Managed sales transactions with high attention to detail
- - Updated product pricing and resolved customer inquiries
Night Crew Clerk
No Frills
06.2024 - 09.2024
- - Conducted nightly stock audits and ensured shelf label accuracy
- - Verified product counts and maintained clean data records
Inventory Associate
The Hudson’s Bay
05.2023 - 07.2023
- - Tagged, organized, and managed back-end inventory
- - Used internal systems to update and audit stock records
Education
Diploma - Computer Programming
Algonquin College
Ottawa, ON08.2024
Bachelor - Pharmacy
Jomo Kenyatta University of Agriculture and Technology
12.2022
High School Certificate - KCSE
Alliance Girls High School
03.2022
Skills
- IT Support & Troubleshooting: Diagnosing hardware/software issues, user assistance, system configuration
- Microsoft Ecosystem: Office Suite (Excel, Word, Outlook, PowerPoint), Teams, SharePoint (basic admin), Power BI (introductory), Power Apps (introductory)
- Database & Data Analysis: SQL, Microsoft Access, PostgreSQL, data integrity, reporting
- Networking & Programming: TCP/IP protocol suite, socket programming, multi-threading concepts, network topologies
- Tools & Platforms: Windows OS, basic networking, issue tracking, virtual labs
- Soft Skills: Communication, time management, problem-solving, teamwork
Certification
- Ottawa Public Health Food Handler Certificate
- Data Entry & Accuracy: Skilled in managing large datasets
- Reporting & Documentation: Comfortable with summaries and user documentation
- Eligible for Canada Summer Jobs Program
- Reliability Clearance (Compass Group – Canada Post Site)
Languages
English
Full Professional
Swahili
Native or Bilingual
Timeline
Food Service Associate
Compass Group Canada – Canada Post Location
12.2024 - Current
Cashier
No Frills
10.2024 - 11.2024
Night Crew Clerk
No Frills
06.2024 - 09.2024
Inventory Associate
The Hudson’s Bay
05.2023 - 07.2023
Bachelor - Pharmacy
Jomo Kenyatta University of Agriculture and Technology
High School Certificate - KCSE
Alliance Girls High School
Diploma - Computer Programming
Algonquin College
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