Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emma Gonzales

Coquitlam,BC

Summary

Versatile and results-oriented professional with a proven track record at McDonald's for enhancing team productivity and customer satisfaction through exceptional problem-solving and customer service skills. Expert in Microsoft Excel and adept at fostering teamwork, consistently achieving high-quality standards. Demonstrated ability to manage multiple priorities effectively, ensuring operational excellence.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Team Leader

McDonald's
01.2020 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
  • Oversaw cash management procedures, ensuring accuracy in transactions and reducing discrepancies in end-of-day reports.

Administrative Assistant

Badesha & Associates
07.2023 - 04.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.

Customer Service Associate Cashier

Home Depot
06.2022 - 09.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Contributed to store''s sales goals by actively promoting special offers, rewards programs, and additional products or services.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.

Restaurant Hostess

Milestones Grill And Bar
10.2021 - 04.2022
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.

Education

High School Diploma -

WJ Mouat Secondary
Abbotsford, BC
06-2023

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Customer service
  • Office administration
  • Microsoft Word
  • Microsoft Excel
  • Multitasking proficiency
  • Effective time management

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • Food Safety Open School BC 2023


Timeline

Administrative Assistant

Badesha & Associates
07.2023 - 04.2024

Customer Service Associate Cashier

Home Depot
06.2022 - 09.2023

Restaurant Hostess

Milestones Grill And Bar
10.2021 - 04.2022

Team Leader

McDonald's
01.2020 - Current

High School Diploma -

WJ Mouat Secondary

Similar Profiles

CREATE PROFILE
Emma Gonzales