Emma Murphy
30-3300 157A Street, Surrey,BC
Summary
Results-driven management professional with over six years of experience in hospitality and a proven ability to lead teams to success. Known for creating exceptional guest experiences and fostering a focus on hospitality. Strong emphasis on team collaboration, organization, and achieving measurable outcomes. Excellent leadership and communication skills, with the ability to motivate and guide a diverse team.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Manager
Cactus Club Cafe Southpoint Mall
10.2024 - Current
- Lead a team of staff members in delivering exceptional dining experiences in a high-volume, fast-paced restaurant environment.
- Coordinate and post social media efforts for the store.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Controlled costs to keep business operating within budget and increase profits.
- Interview, train, and mentor employees, fostering a culture of teamwork and continuous improvement.
- Handle guest feedback and resolve concerns to maintain high levels of customer satisfaction and loyalty.
Server, Bartender, Shift Leader
Cactus Club Cafe Southpoint Mall
09.2023 - 10.2024
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Server
JOEY Bentall One
06.2021 - 08.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Host
Cactus Club Cafe Southpoint Mall
05.2019 - 08.2020
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Barista
The Modern General Store Inc.
01.2018 - 01.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Handled cash and credit transactions accurately, maintaining accountability for daily register balances.
Phone Operator and Busser
Delrios Restaurant
05.2017 - 09.2017
- Coordinated phone orders for takeout and delivery.
- Ensured efficient table cleanup and setup.
Education
Bachelor of Arts - Honours Specialization in Kinesiology
University of Western Ontario
10-2023
Skills
- Team Leadership
- Guest Interaction and Satisfaction
- Conflict Resolution
- Relationship Building
- Decision Making
- Effective Communication
- Staff Training and Development
- Expertise in Food and Beverage Operations
- Organizational Skills
Certification
- First Aid and CPR Certified - Level C
- Serving it Right
Volunteer Work
All-Star Competitive Cheerleading Coach
- Designed and led effective training sessions that enhanced athletes' skill, performance, and fitness levels. Adjusted training strategies based on individual and team needs.
- Oversaw team dynamics, including strategies, player roles, and overall performance. Ensured that all athletes worked cohesively toward common goals.
- Served as a mentor to athletes, providing support both on and off the field, fostering growth in personal and athletic development.
Timeline
Manager
Cactus Club Cafe Southpoint Mall
10.2024 - Current
Server, Bartender, Shift Leader
Cactus Club Cafe Southpoint Mall
09.2023 - 10.2024
Server
JOEY Bentall One
06.2021 - 08.2022
Host
Cactus Club Cafe Southpoint Mall
05.2019 - 08.2020
Barista
The Modern General Store Inc.
01.2018 - 01.2019
Phone Operator and Busser
Delrios Restaurant
05.2017 - 09.2017
Bachelor of Arts - Honours Specialization in Kinesiology
University of Western Ontario
- First Aid and CPR Certified - Level C
- Serving it Right
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