Emma Wocknitz
Maple Ridge
Summary
As an aspiring veterinary technician, I have had a lifelong love for animals and a strong desire to care for them with patience, compassion, and respect. I bring a calm, dependable approach to my work ethics, along with hands-on experience in animal care and customer service. I am motivated to continue learning in a clinical environment, support both animals and their owners, and contribute positively to a veterinary team through strong work ethic, empathy, and attention to detail.
Overview
4
4
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Waitress
Me n Ed's
Maple Ridge
04.2022 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Cleaned and sanitized frequently to maintain health code standards.
- Developed positive relationships with regular customers through friendly conversation.
- Answered phone calls to assist customers with questions and orders.
- Greeted customers promptly and responded to questions.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Summer Nanny
Melissa Klassen
Vernon
08.2023 - 09.2024
- Provided daily care for infants including changing diapers, bathing, dressing, swaddling and feeding.
- Monitored children's safety and well-being to prevent accidents and falls.
- Cleaned and tidied living room and kitchen after activities to maintain safe spaces.
- Went on family vacations to provide daily childcare services.
- Cared for pets during owners' absences. Including feeding, bathing and playing with dogs.
- Communicated with parents about daily activities and any concerning behaviors.
Cashier
A&W
Maple Ridge
11.2021 - 04.2022
- Processed transactions and made change for cash payments or accepted credit cards, debit cards and gift cards.
- Completed side tasks by restocking condiments and cleaning refrigerators.
- Recorded customer orders and communicated clearly to confirm each order.
- Answered customer questions about food preparation, responding to ingredient and allergen concerns.
- Served orders to customers at windows, counters and tables.
- Verified orders and bagged items for easy transport.
- Worked with teammates and openly invited coaching from management team.
- Cleared table and bussed dishes to allow for quick setups.
Education
High School Diploma -
Thomas Haney Secondary School
Maple Ridge, BC 09.2020 - 06.2025
Veterinary Technician Program (Incoming Student) -
Douglas College
Coquitlam , BCSkills
- Dependable and reliable
- Adaptive team player
- Follows directions
- Light housekeeping
- Flexible
- People skills
- Communication
- Working collaboratively
- Reliable & Trustworthy
- Friendly, Positive Attitude
- Food Safety Understanding
- Pet Sitting
- Customer Service
Certification
- Certified in Microsoft Word & Powerpoint (2025)
Timeline
Summer Nanny
Melissa Klassen
08.2023 - 09.2024
Waitress
Me n Ed's
04.2022 - Current
Cashier
A&W
11.2021 - 04.2022
High School Diploma -
Thomas Haney Secondary School
09.2020 - 06.2025
Veterinary Technician Program (Incoming Student) -
Douglas College