EMMA WILSON
Summary
Experienced with creating warm and welcoming environments for guests. Utilizes excellent communication and organizational skills to ensure smooth operations. Track record of providing personalized service and promptly addressing guest needs.
Overview
5
5
years of professional experience
Work History
Hostess
Hilton Arizona Biltmore
Phoenix, AZ
02.2026 - Current
- Receive, record, and make any necessary arrangements for reservations and special functions
- Manage high-volume to-go orders while assisting guests with allergies and dietary preferences
- Consistent and proficient use of POS system to document guest information
Hostess/Food Runner
Monserate Winery
Fallbrook, CA
04.2023 - 08.2023
- Demonstrated empathy and actively listened to customers’ needs in a timely manner
- Clearly communicated with team members to resolve issues effectively
- Maintained a positive attitude in high-volume situations
Hostess
Wine Ranch Grill and Cellars
Murrieta, CA
10.2021 - 07.2022
- Answered phones and organized reservations for large parties
- Maintained tables and reset dining areas in a timely manner while keeping the host stand clean and organized
- Provided exceptional customer service to ensure a positive dining experience
Administrative Assistant
Hakes Sash and Door
Lake Elsinore, CA
01.2021 - 07.2021
- Demonstrated proficiency in Microsoft Excel, including the use of formulas to track financial data
- Provided clerical support to the accounting department, including office communication and administrative tasks
- Delivered messages and mail and assisted with daily office operations and clerical duties
Education
Bachelors of Science - Sociology
Arizona State University
Tempe, AZ05.2025
Associates of Science - Administration of Justice
Palomar College
San Marcos, CA12.2023
Skills
- Food Safety Handlers Card
- Sign language proficiency
- Customer service
- Patience and empathy
- Sociology Concepts
- Office administration
Timeline
Hostess
Hilton Arizona Biltmore
02.2026 - Current
Hostess/Food Runner
Monserate Winery
04.2023 - 08.2023
Hostess
Wine Ranch Grill and Cellars
10.2021 - 07.2022
Administrative Assistant
Hakes Sash and Door
01.2021 - 07.2021
Bachelors of Science - Sociology
Arizona State University
Associates of Science - Administration of Justice
Palomar College