Summary
Overview
Work History
Education
Skills
Volunteer Experience
Languages
Certification
Timeline
Generic

Emma Wilson

Summary

To secure meaningful and positive employment within an organization or group that allows personal growth and challenge. I am goal oriented and driven, professional and positive. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Support Staff and Door Support

NEC Productions
01.2024 - Current
  • Assist owner and staff with club promotions, event set up and public events
  • Support door staff with crowd control, guest lists and ticket sales
  • Participate as necessary in a positive manner to help promote events
  • Responsible for large sums of money
  • Process online and hard copy ticket sales

Supportive Housing Worker & Community Support Worker

London Cares
12.2021 - 10.2023
  • Working with the vulnerable and marginalized within our community
  • Assist in system navigation for housing supports, replacement of ID, food supports, accessing income and connecting individuals to various community partners
  • Worked in highly supportive housing program supporting high acute clientele with basic needs and supportive listening
  • Fluent in HIFIS to create SPADAT/VISPADAT's
  • Provided support for the City of London with Out of the Cold Program at Fanshawe Conservation Area
  • Outreach within the community for Diversion Project in collaboration with LPS and the Crown in attempts to curb recidivism

Program Support and Safety

ARK AID STREET MISSION
12.2022 - 03.2023
  • Worked in Out of the Cold Program
  • Ensured safe and warm environment for those struggling and sleeping rough throughout the winter months
  • Provided nourishment and warm drinks
  • Monitored restrooms for potential overdoses and the safety of the other participants
  • Proper disposal of sharps and paraphernalia
  • Wellness checks with overnight participants as well as sanitizing and cleaning of all areas
  • Supportive listening and encouragement by meeting people where they were at

On Floor Sales Associate/Key Holder

CALL IT SPRING
06.2022 - 12.2022
  • Company Overview: North America's first carbon based-neutral shoe company
  • Represented Call it Springs core values of being North Americas first carbon based-neutral shoe company
  • Opening and closing of store ensuring hours of operations were always followed
  • Responsible for counting tills, managing sales and sales associates
  • Upselling, processing and packaging of online orders with accuracy
  • Maintain effective communication regarding store productivity with management, reaching daily, weekly and monthly sales goals
  • Maintain cleanliness and organization of displays and merchandise sales racks ensuring a professional, clean and inviting atmosphere for customers
  • North America's first carbon based-neutral shoe company

Sales Associate

LA VIE EN ROSE
07.2021 - 05.2022
  • Assist customers with fitting rooms and sales transactions
  • Worked towards personal and team sales goals
  • Handling of cash, transactions, filling online orders and maintaining backroom and stock
  • Sales tracking with the store for sales associates

Server and Event Supervisor

PRINCE ARTHUR HOTEL
10.2018 - 08.2020
  • Serving guests at special events such as corporate gatherings, weddings, graduations, showers and anniversaries
  • Supervised staff in the timing of service, coordination of job assignment, set up, tear down, liaising with all departments to ensure smooth service, and direct communication with guests to ensure their satisfaction
  • Supervised both table service and banquet at events

Server

ITALIAN CULTURAL CENTRE
01.2017 - 08.2018
  • Banquet Hall catering for weddings, graduations, birthdays, anniversaries and showers
  • Full catering for cultural events
  • Table and banquet service
  • Set up and tear down for events
  • Side kitchen duties as required

Education

High School Diploma -

Superior CVI
Thunder Bay, ON
06.2020

Skills

  • Exceptional Customer Service Skills
  • Driven and Goal Oriented
  • Fast Learner
  • POS Machine
  • Homelessness prevention
  • Conflict Resolution
  • Teamwork and collaboration
  • Active listening
  • Data entry
  • Housing navigation
  • Retail Theft Prevention
  • Retail sales analysis
  • Time management
  • Friendly, positive attitude

Volunteer Experience

  • SWANN- Supporting Women through Adversity Network North, 09/19-05/20
  • CMHA Gay Pride Booth, 05/22

Languages

English
Native or Bilingual

Certification

  • CPR/AED Certification

Timeline

Support Staff and Door Support

NEC Productions
01.2024 - Current

Program Support and Safety

ARK AID STREET MISSION
12.2022 - 03.2023

On Floor Sales Associate/Key Holder

CALL IT SPRING
06.2022 - 12.2022

Supportive Housing Worker & Community Support Worker

London Cares
12.2021 - 10.2023

Sales Associate

LA VIE EN ROSE
07.2021 - 05.2022

Server and Event Supervisor

PRINCE ARTHUR HOTEL
10.2018 - 08.2020

Server

ITALIAN CULTURAL CENTRE
01.2017 - 08.2018

High School Diploma -

Superior CVI
Emma Wilson