Summary
Overview
Work History
Education
Skills
Languages
Certification
Additional Information
Timeline
Generic

Emma Wells

Niagara Falls

Summary

I am an experienced supervisor and team leader. I get staff members to complete their assigned tasks on time while providing help if needed. I love training and helping where needed.

I have excellent communications and listening skills. I problem solve and work around situations as they arise.

I'm a very motivated worker, and I enjoy learning new things.

Overview

3
3
years of professional experience
1
1
Certification

Work History

M.I.T (supervisor)

Urban Planet
04.2023 - Current
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Solicited customer feedback to identify and improve on areas of weakness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Evaluated staff performance and provided coaching to address inefficiencies.

Assistant Team Leader (supervisor)

Dollarama
09.2022 - 01.2023
  • Monitored team productivity and provided regular progress reports to senior management, highlighting areas for improvement.
  • Worked with customer service representatives to handle escalated customer issues.
  • Managed team workload to reach targets for specific tasks.
  • Delegated tasks effectively, ensuring optimal utilization of each team member''s skills and capabilities.

Cashier

Dollarama
09.2021 - 09.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Restocked and organized merchandise in front lanes.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, debit, and credit card transactions with excellent accuracy levels.

Education

Niagara College
Niagara On The Lake

Skills

  • Customer service
  • Taking charge with the staff and helping out whenever needed
  • Helping with hiring process(reference checks, interviews)
  • Problem solving when situations arise
  • Helping with customers questions and needs
  • Getting tasks done in the given timeframe
  • Always finding solutions
  • Cash handling and cash management
  • Stocking shelves/isles
  • Cleaning the store/backroom
  • Overall being positive in learning new things and adapting to changes

Languages

English
Full Professional

Certification

-Worker Health and Safety Awareness.

Issued: July 10th, 2024.

-WHIMIS certification.

Issued: July 10th, 2024.




Additional Information

References available upon request.

Timeline

M.I.T (supervisor)

Urban Planet
04.2023 - Current

Assistant Team Leader (supervisor)

Dollarama
09.2022 - 01.2023

Cashier

Dollarama
09.2021 - 09.2022

Niagara College

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Emma Wells