EMMA WALLINGFORD
Ottawa,ON
Summary
A highly motivated individual with a passion for enriching the lives of others. Exceptional leadership and cooperative skills acquired from years of training and competing at an elite level in sport. High achiever in sport, education and the workplace.
Overview
8
8
years of professional experience
Work History
Letter Carrier & Letter Carrier Assistant
Canada Post
04.2020 - Current
- Handled day-to-day shipping and receiving of flyers, mail, and more than 1000 packages per day.
- Processed required paperwork to expedite handling of shipped and received goods.
- Inspected incoming and outgoing shipments to verify accuracy and identify discrepancies with records.
- Sorted and delivered materials to different work areas and staff.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Planned and cased mail in sequence of delivery for designated route with high accuracy.
- Provided prompt mail delivery to businesses and residences on specified route.
- Operated vehicles and equipment to transport packages and mail.
- Managed vehicle upkeep for mail deliveries.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Used portable devices to maintain system records by scanning items delivered to our postal station, homes and businesses.
CARETAKER
OTTAWA CATHOLIC SCHOOL BOARD
01.2016 - 01.2019
- Ensuring a clean and safe work environment for teachers and students
- Working under tight timelines to ensure repairs and maintenance are performed on time and with accuracy
- Interacting with visitors and providing quality services at all times to groups using the facilities
- Carrying out duties alone and as part of a team to ensure guest and management requirements were met
- Securing of the building and grounds
CREW PERSON
MCDONALD'S
01.2018 - 01.2019
- Cultivated warm relationships with regular customers.
- Used POS system to enter orders, process payments and issue receipts with excellent levels of accuracy.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Addressed guest needs, questions, or concerns in a timely manner to create optimum experience onboard.
- Trained new team members on procedures, customer service, and sales techniques.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
PRE HEALTH PROGRAM -
ALGONQUIN COLLEGE
Ottawa, ON2016
BILINGUAL CERTIFICATE - ONTARIO SCHOLAR -
ST. PATRICK'S HIGH SCHOOL
2014
Skills
- Microsoft Office Suites (powerpoint, word, outlook, excel etc)
- Google docs, Gmail, slides
- Photoshop
- Customer service
- Knowledge of social media platforms
- ENGLISH- SPOKEN, WRITTEN
- FRENCH SPOKEN, WRITTEN
- Reading comprehension
- Attention to detail
Additional Information
- VOLUNTEER EXPERIENCE - Coaching and mentoring little rock curlers on Sunday's (2014-2018). Assisting in elementary classrooms by teaching, organizing, putting up displays, making photocopies and working one on one with students.
- ACHIEVEMENTS - Represented Ontario at the Canadian Junior Nationals (women's curling) in 2018 Won the superspiel, an international curling event in 2016. Honour roll throughout grades nine through twelve at St. Patricks High School (2012-2016).
Timeline
Letter Carrier & Letter Carrier Assistant
Canada Post
04.2020 - Current
CREW PERSON
MCDONALD'S
01.2018 - 01.2019
CARETAKER
OTTAWA CATHOLIC SCHOOL BOARD
01.2016 - 01.2019
PRE HEALTH PROGRAM -
ALGONQUIN COLLEGE
BILINGUAL CERTIFICATE - ONTARIO SCHOLAR -
ST. PATRICK'S HIGH SCHOOL
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