- Exploring various forms of art, such as pottery, painting, and beading, to nurture creativity and personal growth
- Enjoy hobbies that combine physical activity with outdoor exploration
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- I enjoy helping others and giving back to the community
- Regularly practice mindfulness and meditation for overall wellness
- Growing herbs, vegetables, or fruits in home gardens
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- Equity, Inclusion, and Disability Advocacy
Emma Walker
Guelph,ON
Summary
Professional with strong background in medical administration, known for precise handling of patient records and insurance documentation. Demonstrates collaborative approach to team tasks and consistently adapts to evolving needs. Skilled in medical billing, data entry, and patient scheduling, ensuring smooth office operations. Dependable team member focused on delivering accurate results and maintaining confidentiality.
Overview
10
10
years of professional experience
Work History
Medical Administration
Acorn to Oak Family Medical Group
08.2023 - 03.2025
- Front desk reception, and office administration for a family doctor's office.
- Answering and triaging medical phone calls.
- Managing the schedules of six doctors, two nurse practitioners, a primary care nurse clinician, a registered dietician, a mental health counsellor, and a team of nurses.
- Filing, organizing, and managing medical documents.
- Faxing and data entry using medical charting software.
- Billing for OHIP, and other medical services.
- Utilizing EMR, and OceanMD software to book appointments, handle patient flow, correspond with patients, and maintain up-to-date patient demographics.
- Utilization of medical terminology and abbreviations in charting, documenting patient interactions, and relaying pertinent medical information.
- Communication and correspondence with specialist physicians, hospitals, care facilities, pharmacists and labs to maintain continuity of care.
- PIPEDA confidentiality compliance.
- Handling sensitive information.
- Prioritizing positive and compassionate patient interactions.
- Advocating for patients, maintaining professionalism, and de-escalating heightened emotional situations.
Customer Service/Administrative Assistant
City of Guelph Culture and Recreation
08.2022 - 12.2024
- Front desk reception, and customer service for Guelph culture and recreation services.
- Answering phone calls as well as one-on-one customer service.
- Utilizing online programs and booking software to assist customers in registering for aquatic and recreation programs.
- Handling sensitive information.
- Preparing and facilitating subsidy and immigration/newcomer financial benefit applications.
- Cash handling, billing, cash flow management and tracking.
- Clerical tasks including faxing, printing, photocopying, scanning, sending and receiving mail.
- Key holder responsibilities, including opening, closing, managing security systems, and prepping recreation spaces for use.
Temporary Research Assistant
Upper Grand District School Board
05.2022 - 09.2022
- Conducting research, and providing vetted resources for K-12 educational support website “Wellness Works”. The website guides teachers in integrating wellness and mental health support into the curriculum, with a focus on culturally responsive and relevant pedagogy.
- Job responsibilities included researching relevant peer-reviewed sources for student wellness resources.
Highschool English Tutor
Self-Directed
09.2020 - 05.2022
- Virtual meetings and correspondences.
- Editing, revising, feedback, and time management assistance.
- Explaining difficult, or complicated concepts.
- Managing website and online business.
- Empathetic engagement with children ages 14-16; supporting teens to feel confident while learning, asking questions, and tackling new subjects.
Seasonal Sales Associate
Blooms + Flora
10.2021 - 01.2022
- Plant care, knowledge and sales.
- Packaging and arranging shipment for floral arrangements.
- Sales and customer interaction.
- Product knowledge.
- Key holder responsibilities, including opening, closing, and managing security systems.
- Closing duties, including cash and deposit handling, deep cleaning and merchandising, closing and locking the store, and arming security systems.
- COVID-19 cleaning & regulations.
Sales Associate
Harmony
05.2021 - 10.2021
- Personalized and custom jewelry sales.
- Clothing and gift merchandising.
- Sales and customer interaction.
- Product knowledge.
- Operational and keyholder duties.
- Closing duties, including cash and deposit handling, deep cleaning and merchandising, closing and locking the store, and arming security systems.
- COVID-19 cleaning & regulations.
Contract Transcriptionist and Research Assistant
McMaster University
04.2021 - 10.2021
- Quickly transcribing audio recordings of nursing and hospital-related interviews.
- Editing and formatting medical research documents, while complying with formatting guidelines and regulations.
- Quickly producing completed documents from approximately fifty hours of audio recordings.
- Maintaining accuracy while typing at a rate of 50WPM.
- Accurately amending grammar and spelling mistakes, and accurately deciphering quiet, obscured, or warped audio.
- Handling of confidential/ sensitive information, complying with nondisclosure and confidentiality procedures, and following PIPEDA regulations.
- Virtual meetings and correspondences, including regularly updating supervisors of progress.
Seasonal Customer Care Specialist
Sunday General & Blooms + Flora
10.2020 - 03.2021
- Coffee and Tea Bar.
- Utilizing specialized equipment, and maintaining food and beverage safety standards.
- Customer care and interaction.
- Product display and curation.
- Product knowledge and education.
- Closing duties, including cash and deposit handling, deep cleaning and merchandising, closing and locking the store, and arming security systems.
- COVID-19 cleaning & regulations.
Tea Guide
DavidsTea
10.2017 - 10.2020
- Sales and customer interactions.
- Product knowledge and education.
- Seasonal and holiday experience.
- Utilizing specialized equipment, and maintaining food and beverage safety standards.
- Closing duties, including cash and deposit handling, deep cleaning and merchandising, closing and locking the store, and arming security systems.
- COVID-19 cleaning & regulations.
Contract Administrative Assistant
Upper Grand District School Board
12.2019 - 01.2020
- Clerical and administrative tasks including faxing, printing, photocopying and scanning.
- Organizing and filing documents.
- Compiling and distributing paperwork.
Petcare/ Sales Associate
Petsmart
05.2017 - 11.2017
- Pet and Pet product sales.
- Pet care knowledge, and education.
- Care and maintenance of animals in store including feeding, cleaning enclosures, maintaining health and wellbeing, and administering medications.
- Closing duties, including cash and deposit handling, deep cleaning and merchandising, closing and locking the store, and arming security systems.
Beauty Expert
Shoppers Drug Mart - Beauty Boutique
09.2015 - 02.2017
- Sales and client relations.
- Product knowledge and skin consultation.
- Demonstrations of product application.
- Closing duties, shift duties.
Education
Bachelor of Arts - Psychology and Philosophy, Art History, Gender Studies
University of Guelph
Guelph, ON05-2023
High School Diploma -
Guelph CVI
Guelph, ON06-2017
Skills
- Customer Service
- Communication and Interpersonal Skills
- Creative Problem-Solving
- Filing, Managing, and Organizing Physical and Online Data
- Medical Data Entry
- Scheduling Appointments, Activities, and Courses
- Facilitation of Patient Onboarding
- Faxing, Scanning, and Uploading Documents
- De-escalation
- Handling Confidential and Sensitive Information
- Adhering to and Enforcing Confidentiality and Privacy Policy and HIPAA/PIPEDA
- Medical Telephone Triage
- Research Synthesis
- Retail Merchandising and Inventory Management
- Counting and Balancing Cash Register
- Cash and Deposit Handling Procedures
- OHIP Billing
- Medical Terminology and Abbreviation
- TELUS Health EMR Software
- Accuro EMR Software
- Microsoft Teams
- Microsoft Office Suite
- SalesForce CRM Software
- HIPAA/PIPEDA Compliant Fax & Data Entry Software
- Xplor Recreation Software
- Retail POS Software
- Excel Cash Register Spreadsheets
- Apple MacOS
- Microsoft Windows OS
- OceanMD Medical Software
- Shopify E-Commerce and POS Software
CPR & First Aid Certificate
CPR & First Aid Certificate - 2022
Emergency Resuscitation including CPR and defibrillation on adults, children and babies
Treating burns, wounds, and rashes
proper epi-pen usage
Seizure and fainting emergency first aid
Tourniquet, bandaging, and heimlich maneuver
Interests
Timeline
Medical Administration
Acorn to Oak Family Medical Group
08.2023 - 03.2025
Customer Service/Administrative Assistant
City of Guelph Culture and Recreation
08.2022 - 12.2024
Temporary Research Assistant
Upper Grand District School Board
05.2022 - 09.2022
Seasonal Sales Associate
Blooms + Flora
10.2021 - 01.2022
Sales Associate
Harmony
05.2021 - 10.2021
Contract Transcriptionist and Research Assistant
McMaster University
04.2021 - 10.2021
Seasonal Customer Care Specialist
Sunday General & Blooms + Flora
10.2020 - 03.2021
Highschool English Tutor
Self-Directed
09.2020 - 05.2022
Contract Administrative Assistant
Upper Grand District School Board
12.2019 - 01.2020
Tea Guide
DavidsTea
10.2017 - 10.2020
Petcare/ Sales Associate
Petsmart
05.2017 - 11.2017
Beauty Expert
Shoppers Drug Mart - Beauty Boutique
09.2015 - 02.2017
Bachelor of Arts - Psychology and Philosophy, Art History, Gender Studies
University of Guelph
High School Diploma -
Guelph CVI
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