Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emma Walker

Etobicoke,ON

Summary

Highly efficient professional who thrives in a fast-paced and challenging environment. Eager to learn with aptitude for applying new knowledge with skill and efficiency. Strong experience in customer interactions and management.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Associate

IKEA
08.2019 - 05.2024
  • Greeted customers and offered assistance for increased customer satisfaction.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Used in-store system to locate inventory and place special orders for customers.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Prioritized helping customers over completing other routine tasks in store.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Server

The Black Lion Pub
03.2018 - 07.2018
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Served food and beverages promptly with focused attention to customer needs.

Vet Assistant

Cloverdale Vet
01.2016 - 10.2017
  • Provided care for animals before surgeries, administering anesthetics as necessary for overall comfort and health.
  • Positioned animals for diagnostic imaging such as x-rays and scans.
  • Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
  • Provided customer support to clients, answering questions and addressing concerns.
  • Groomed and bathed animals to maintain hygiene and appearance.
  • Cleaned, sterilized and maintained kennels, operating rooms, and surgical equipment.

Camp Counsellor

Handprints
06.2017 - 08.2017
  • Worked with children of varying age, interest, skill, and developmental levels.
  • Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
  • Collaborated with other camp counselors to design fun and enriching learning activities for campers.
  • Led groups of children safely through variety of camp activities.
  • Implemented rules and regulations to enforce discipline and compliance.
  • Collaborated with other recreation staff in developing new recreational activities.

Education

No Degree - Personal Support Worker

Humber College
Toronto, ON
01.2025

High School Diploma -

Michael Power/St. Joseph High School
Toronto, ON
06.2020

Skills

  • Cash Handling
  • Record and File Management
  • Courteous and Professional
  • Customer interaction
  • Program Support

Languages

English
Native or Bilingual

Certification

  • Certified Warehouse Management Tools
  • Certified- Order to Cash (POS)
  • Licensed - Server- Smart Serve


Timeline

Associate

IKEA
08.2019 - 05.2024

Server

The Black Lion Pub
03.2018 - 07.2018

Camp Counsellor

Handprints
06.2017 - 08.2017

Vet Assistant

Cloverdale Vet
01.2016 - 10.2017

No Degree - Personal Support Worker

Humber College

High School Diploma -

Michael Power/St. Joseph High School

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Emma Walker