Emma Timbers
Barrie
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Resident Engagement Manager
Waterford Barrie
10.2023 - Current
- Continuously increasing community engagement by organizing special events, and cultural celebrations.
- Cultivated positive relationships with residents, co-workers, and families to foster a supportive recreational environment.
- Coordinating volunteer recruitment efforts for events and programs, building a strong network of support for department initiatives.
- Plan, prepare, and evaluate the departmental goals, objectives, and strategies to continuously improve recreational offerings for the community.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
Resident Services Coordinator
Amica
01.2023 - 10.2023
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication between residents and employees through effective coordination of meetings.
- Managed accurate record-keeping systems to track resident interactions, incident reports, and updating resident plan of care effectively.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Collaborated with team members to develop contingency plans for unexpected staff absences or schedule changes.
- Improved resource allocation by regularly reviewing staff skills, availability, and workload distribution.
- Managed interview scheduling, and facilitated communication with candidates throughout the hiring process.
- Created customized training programs for individual departments, enhancing skill sets and increasing overall productivity levels.
Resident Engagement Manager
Aspira Barrieview
06.2022 - 01.2023
- Developed a strong positive culture focused on employee and resident engagement, collaboration, and continuous learning opportunities.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Fostered a positive work environment through effective communication and team building initiatives among staff members.
- Led group fitness classes with enthusiasm and expertise, resulting in consistently high attendance numbers.
- Introduced new exercise techniques to residents based on their individual goals and preferences.
Director of Recreation
King Place Retirement Resident
08.2021 - 06.2022
- Created an inclusive environment that welcomed individuals of all abilities by offering adaptive programming options when possible.
- Influenced community well-being through the implementation of health and wellness initiatives, such as fitness classes, workshops, and educational programs.
- Managed budget effectively, allocating resources to maximize the impact of recreational activities and events.
- Evaluated program success by analyzing participant feedback and making necessary adjustments to improve future offerings.
Life Enrichment Coordinator Memory Care
Chartwell Tiffin
01.2018 - 08.2021
- Increased family involvement in life enrichment activities by hosting special events and maintaining open lines of communication with residents'' loved ones.
- Evaluated program effectiveness regularly, utilizing feedback from residents, families, and staff to make continuous improvements in programming offerings.
- Enhanced resident engagement by organizing and implementing a diverse range of activities, events, and programs.
Education
Activation Coordinator: Gerontology
George Brown College
Toronto, ON04.2017
Skills
- Performance Management
- Staff Development
- Strategic Planning
- Expense Tracking
- Verbal and Written Communication
- Schedule Preparation
- Staff Training and Development
Education And Certificates
- Diploma in Activation Coordinator: Specialized in Gerontology
- Gentle Persuasive Approach Certified
- Tiered Exercise Program Certified
- First Aid and CPR Certified
References
- Elisa Zablotny
Lifestyle & Programs Manager
Contact- 705-209-1041
- Alison Oldfield
Former General Manager
Contact- alison.oldfield@siennaliving.ca
- Paul Christaans
Former General Manager
Contact - paul.christaans@siennaliving.ca
Timeline
Resident Engagement Manager
Waterford Barrie
10.2023 - Current
Resident Services Coordinator
Amica
01.2023 - 10.2023
Resident Engagement Manager
Aspira Barrieview
06.2022 - 01.2023
Director of Recreation
King Place Retirement Resident
08.2021 - 06.2022
Life Enrichment Coordinator Memory Care
Chartwell Tiffin
01.2018 - 08.2021
Activation Coordinator: Gerontology
George Brown College
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