Emma Thouless
Waterdown,ON
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Listings Coordinator
Woolcott Real Estate
02.2022 - Current
- Liaising between sellers, agents, and potential buyers to facilitate seamless appointments.
- Collaborated with agents to ensure accurate and timely submission of required documents, expediting the listing process.
- Improved client communication by providing regular updates on the status of their listings throughout the sales process.
- Strengthened relationships with vendors such as photographers or staging professionals through effective communication and negotiation.
- Increased listing accuracy by diligently reviewing property information before publication on multiple platforms.
- Provided exceptional customer service to clients, addressing questions or concerns and offering knowledgeable advice when needed.
Full Time Administrative Assistant
Halton Honda
03.2021 - 01.2022
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Manage the entry of new and used vehicle inventory on Garage Register and in PBS
- Ownership transfers on E-biz and assisting with vehicle Licensing
- Processed payments, receiving cheque/cash/credit/debit card/POS purchases, etc
- Provided front-office administrative support.
Administrative & Marketing Coordinator
Lormar Security Protection Inc
01.2019 - 03.2021
- Boosted brand awareness with target customer demographics with social, print, and email campaigns.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
- Answered general marketing department inquiries by email, phone, and mail.
- Maintained confidentiality of information regarding clients and company.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Marketing Coordinator / Receptionist & Administrative Assistant
The Astound Group Inc.
07.2018 - 07.2019
- Assisted in digital marketing by developing social media posts on (Instagram, Facebook, Twitter, LinkedIn) platforms, digital advertising, and performed digital marketing & social media management using Hootsuite
- Involved in sourcing and updating content for the company website, brochures, newsletters, and content marketing initiatives; developed internal communication materials including awards, digital artwork, training documents, etc
- Composed and proofread sales/promotional materials, collaterals, blogs, memos, letters, reports, and presentations, provided accurate, concise, and error-free communication
- Provided front-office administrative support, including answering incoming/outgoing calls, distributing mails, opening, and closing files, docketing, calendar management, travel management, email management, coordinating meeting rooms, taking meeting minutes, managing office supplies, office event management, tracking sales data, scanning, printing, faxing, etc
- Planned and managed meetings, marketing events, conferences, and trade shows by identifying, assembling, and coordinating requirements, establishing contacts, developing schedules and assignments, and coordinating mailing lists
- Performed accounting duties including managing accounts receivable (AR collections), Accounts Payable (AP) Reports, client invoicing, processing expense reports, tracking purchase orders (PO)/receipts in Sage Intacct, etc
- Engaged with clients in a friendly and professional manner by actively listening to their concerns and offer solutions to customers as per the company's customer service policies.
- Composed daily posts for social media and helped build corporate presence on Twitter, Facebook, and Instagram.
Education
Advertising & Marketing Communications Management -
Sheridan College
Oakville, ONSkills
- Problem-solving
- Data entry proficiency
- File management
- Digital Marketing
- Content Writing
- Scheduling
- Salesforce CRM
- Business Administration
- Event Planning
- Content Creation
- Public Relations
Timeline
Listings Coordinator
Woolcott Real Estate
02.2022 - Current
Full Time Administrative Assistant
Halton Honda
03.2021 - 01.2022
Administrative & Marketing Coordinator
Lormar Security Protection Inc
01.2019 - 03.2021
Marketing Coordinator / Receptionist & Administrative Assistant
The Astound Group Inc.
07.2018 - 07.2019
Advertising & Marketing Communications Management -
Sheridan College
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