Emma Thomson
Gatineau,QC
Overview
7
7
years of professional experience
1
1
Certification
Work History
AS-01 Junior Compensation Advisor
Global Affairs Canada
10.2022 - Current
- Responsible for simultaneously handling a copious amount of cases related to a diverse range of types such as pay, compensation, benefits, and changes in employment
- Assessing employees' information and data in their case requests to determine what primary and subtype categories their case falls into
- Efficiently managing a substantial case workload in two portals (Gateway and Trusted Source Outlook Inbox) by practicing proper time management and prioritizing urgent cases, such as those relating to disability and illness, leave without pay, and termination
- Sending out acknowledgement of case receipt and case completion emails in English and French to clients that detail the investigation and resolution of their case
- Initiating and responding to email chains in English and French with clients, requestors, and necessary points of contact regarding documentation and information requests, client complaints and inquiries, and follow-ups on cases
- Gathering, analyzing, investigating, and collating information related to cases through access to documentation, HRMS, Phoenix, and email chains
- Making requests to change an employee's data in HRMS and Phoenix if necessary
- Inputting gathered employee data into a Pay Action Request (PAR) form, merging required documentation with PAR form into a sole file, and submitting PAR file to the Pay Centre
- Responsible for generating and authorizing confirmation of employment letters for employees who are on leave and do not have access to GC Pay
- Collaborating with colleagues to brainstorm and form resolutions to questions that may arise regarding extraordinary cases that require extra attention
Front of House Supervisor
Ramen Isshin
01.2022 - 11.2022
- Strong customer service and leadership skills
- Training new employees in various positions
- Responsible for being the first person contact and liaison with clients when entering the restaurant
- Performed cash handling duties and secured nightly deposits
- Responsible for simultaneously fulfilling supervisor, service and food expeditor positions when shorthanded
- Managed inventory through effectively ordering and stocking uniforms, linens, beverages and front of house supplies.
- Responsible for helping to resolve employees' issues internally and externally with clients
Manager/Mixologist/Server
El Furniture Warehouse
08.2015 - 06.2021
- Lead in ensuring customer satisfaction through efficient service
- Responsible for Inventory management, ensuring appropriate areas are stocked with inventory and advise seniors of missing items
- Training of new employees in various positions within restaurants
- Handling Cash Management, Daily Deposits and setting up ATM devices for restaurant
- Managing floor plan and individual duties of employees during shifts
- Responsible for Opening and Closing of brick and mortar location
- Responsible for applying various sale tactics to increase sales revenue and volume
Education
Honours Bachelor of Arts - Second Language Teaching And A Minor in Psychology
University of Ottawa
Certification
- Teaching English as a Foreign Language (TEFL) Certificate with the University of Toronto - January 2021 to Present
Additional Information
- Reliability Clearance
- French (Beginner/Intermediate)
- Spanish (Beginner)
- Knowledge of HRMS - Workforce Administration - Compensation, Phoenix, EDRMS, Security and Signet-D
- Knowledge of Microsoft Word, Office, and Excel
Timeline
AS-01 Junior Compensation Advisor
Global Affairs Canada
10.2022 - Current
Front of House Supervisor
Ramen Isshin
01.2022 - 11.2022
Manager/Mixologist/Server
El Furniture Warehouse
08.2015 - 06.2021
Honours Bachelor of Arts - Second Language Teaching And A Minor in Psychology
University of Ottawa
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