Emma Testardi

• Served and scooped ice cream, following sizing specifications.
• Memorized seasonal menu options and flavors to offer customers updated details on new items and offerings.
• Maintained safe food handling practices to prevent germ spread.
• Prepared special orders for customers with dietary restrictions or preferences.
• Warmly greeted visitors to promote great customer service and positive ordering experience.
• Adhered to company policies while handling money transactions at the register.
• Restocked napkins, condiments and utensils at self-service areas during slow periods.
• Maintained cleanliness of showcase, lobby and patio area, remaining attentive to trash, tables and chairs.

• Trained employees on cash drawer operations and customer service protocols to carry out assigned tasks.
• Processed refunds and exchanges promptly according to established policies
• Determined complete order accuracy by examining merchandise to verify price and quantity
• Delegated work to staff, setting priorities and goals.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Counted tills for beginning of shift with start money and balanced and reconciled register at end of shift.
• Directed trash removal and sanitation procedures to keep aisles and register area organized
• Increased likelihood of repeat business by building friendly relationships with customers.
• Mentored employees in management of complicated sales, complex issues and difficult customers
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Displayed strong telephone etiquette, effectively handling difficult calls.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Recognized by management for providing exceptional customer service.

Lottery Attendant at Food Basics

• Assisted customers with lottery game equipment, instructed on game procedures and distributed prizes to customers winning games.
• Promoted responsible gaming practices and verified age of maturity among patrons as per company guidelines.
• Assisted customers with selecting the right type of lottery ticket for their needs.

• Assisted with fundraising activities such as writing grants or soliciting donations from businesses.
• Collaborated with other volunteers to plan activities that contributed to the well-being of disadvantaged members of the community.