Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Emma Stunda

Oshawa,ON

Summary

Experienced professional with diverse experience in retail, customer service, and volunteer work. Proficient in cashiering, inventory management, and delivering exceptional service in fast-paced environments. Demonstrated compassion and dedication in volunteer roles, including supporting elderly residents at a retirement residence and working with special needs students at Nova's Ark. Strong interpersonal and communication skills, driven by a passion for making a positive impact and serving others.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Supervisor

Plato's Closet
01.2024 - Current
  • Conducted opening procedures, including counting cash from three registers and managing safe inventory.
  • Operated cash registers efficiently, providing excellent customer service while processing transactions.
  • Utilized tagging gun to label clothing items and applied security tags as necessary.
  • Organized merchandise on theselling floor by size and color, ensuring a visually appealing and accessible layout for customers.
  • Conducted clothing buys, assessed items for quality and marketability, and determined pricing using computer systems.
  • Administered payments to customers for items purchased during buyback transactions.
  • Executed store cleaning duties to maintain a tidy and organized environment.
  • Managed social media presence by creating outfit posts on Instagram to engage with customers and promote merchandise.
  • Delegated tasks to other staff members to ensure smooth daily operations and efficient task completion.

Volunteer

Nova's Ark
12.2023 - 04.2024
    • Worked one day a week from 8:30 AM to 4:00 PM at Nova's Ark, a camp for special needs and students with autism.
    • Followed daily schedules created by supervisors for each student, focusing on specific behavioural goals such as social interaction or self-care.
    • Assigned to work one-on-one with a student each day, teaching valuable life skills tailored to their needs.
    • Engaged students in interactive activities, crafts, and games with lessons embedded to promote learning and development.
    • Utilized the farm's exotic animals to enhance the campers' experiences and foster connections with nature.
    • Provided emotional support and encouragement to campers throughout the day.
    • Conducted debrief sessions with supervisors and fellow volunteers at the end of each day to discuss progress and challenges.

Assistant Manager

Charmed Aroma
07.2022 - 12.2023
  • Opened the store, including counting registers and ensuring cleanliness for a welcoming environment.
  • Engaged customers upon entry, providing personalized assistance and recommendations to meet their needs.
  • Utilized sales techniques to upsell products and create combinations, driving revenue.
  • Tracked inventory levels and monitored sales metrics (total sales, items sold, ADT, CCR, UPT) hourly to optimize performance.
  • Coached and trained new employees on upselling techniques and general store operations.
  • Received weekly shipments, and compared the SKUs to the bill of lading to ensure the correct amount of product was sent. Unpacked the boxes and put the product directly out onto the floor before the store opened.
  • Processed refunds, handled cash deposits, and replenished products as needed.
  • Implemented weekly sale changes and quarterly product rotations, including store layout adjustments.

Supervisor

Bulk Barn
09.2021 - 08.2022
  • Managed opening procedures, including register counts, and assigned daily cleaning tasks to staff members.
  • Provided efficient customer service by ringing up purchases, weighing bulk items, and locating product codes.
  • Closed the store by completing garbage disposal, thorough sweeping, and floor mopping using a floor machine.
  • Counted and removed deposits from registers and completed nightly paperwork.
  • Participated in monthly sale changes to update store inventory and displays.

Cashier

Dollarama
05.2021 - 09.2021
  • Efficiently processed customer transactions in a fast-paced cashiering environment.
  • Managed customer flow to minimize wait times and ensure a positive shopping experience.
  • Restocked store shelves by unpacking boxes and arranging products for display.
  • Conducted cleaning duties such as sweeping and organizing products to maintain store appearance.

Volunteer

Weston Garden's Retirement Residence
01.2018 - 02.2020
  • Assisted with special events and programs at the retirement residence.
  • Maintained clean, neat, and operational facilities to serve program needs.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Interacted with elderly residents, engaging them in conversation and entertainment.
  • Created fun games and activities for residents to enjoy.
  • Provided companionship and entertainment to residents through engaging conversations and activities.
  • Helped the accountant with filing tasks.

Education

Bachelor of Arts - Autism And Behavioural Sciences

Durham College
Oshawa, ON
04.2027

High School Diploma -

O'Neill Collegiate And Vocational Institute
Oshawa, ON
06.2022

Skills

  • Goal-Oriented

  • Teamwork and Collaboration

  • Positive Attitude

  • Attention to Detail

  • Complex Problem-Solving

  • Operations Management

Languages

English
Native or Bilingual

Certification

  • WHMIS
  • Red Seal
  • CPR
  • AODA
  • Health and Safety
  • Achieved Red Seal certification in high school through a Specialist High Skills Major (SHSM) program for Health and Fitness.

Timeline

Supervisor

Plato's Closet
01.2024 - Current

Volunteer

Nova's Ark
12.2023 - 04.2024

Assistant Manager

Charmed Aroma
07.2022 - 12.2023

Supervisor

Bulk Barn
09.2021 - 08.2022

Cashier

Dollarama
05.2021 - 09.2021

Volunteer

Weston Garden's Retirement Residence
01.2018 - 02.2020

Bachelor of Arts - Autism And Behavioural Sciences

Durham College

High School Diploma -

O'Neill Collegiate And Vocational Institute

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Emma Stunda