Emma Struthers
Montreal,QC
Summary
Knowledgeable and dedicated customer service professional with extensive experience in public service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Assistant Retail Store Manager
Pattes et Griffes
07.2022 - 11.2024
- Optimized store displays and appearance via strategic merchandising.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Answered questions about store policies and addressed customer concerns.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Receptionist
Club Athletique Sherbrooke
03.2020 - 06.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients and updated client records.
- Monitored premises, screened visitors, updated logs and issued passes to maintain security.
- Kept reception area clean and neat to give visitors positive first impression.
Sales Representative
Browns
06.2019 - 01.2020
- Listened to clients and introduced solutions to satisfy business and personal needs.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Informed customers of current store promotions to encourage additional sales purchases.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
Receptionist
Gold's Gym
08.2018 - 05.2019
- Answered central telephone system and directed calls accordingly.
- Maintained building security by monitoring logbook and issuing visitor badges.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with clients and updated client records.
- Scheduled and confirmed appointments and meetings for senior management team.
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
- Resolved customer problems and complaints.
Hostess
Rueben's Deli and Steakhouse
02.2018 - 07.2018
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Planned and executed [Number]-guest parties by organizing menus, spaces and special requests.
Education
High School Diploma -
Ecole Secondaire De La Cite Des Juenes
06.2015
Skills
- Payment Processing
- Records Management
- Scheduling and Calendar Management
- Research and Data Analysis
- Multitasking and Prioritization
- Reliable and Punctual
Skills
- Customer Service-Oriented
Languages
English
Full Professional
French
Limited Working
Dutch
Professional Working
Timeline
Assistant Retail Store Manager
Pattes et Griffes
07.2022 - 11.2024
Receptionist
Club Athletique Sherbrooke
03.2020 - 06.2020
Sales Representative
Browns
06.2019 - 01.2020
Receptionist
Gold's Gym
08.2018 - 05.2019
Hostess
Rueben's Deli and Steakhouse
02.2018 - 07.2018
High School Diploma -
Ecole Secondaire De La Cite Des Juenes
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