Emma Stillinger
Summary
I am a highly motivated individual looking for full time work in a dynamic environment where I will have the ability to learn new skills, meet new people and demonstrate a positive contribution to the workplace.
One of my major accomplishments was making both the Dean's and/or the President's Honour Roll each semester of my University program, speaking to my time management and organizational skills.
In addition to academics, I have participated in competitive soccer, which has enhanced my teamwork and leadership abilities. I am also an outgoing person who easily interacts with others and is an effective contributor in team settings.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Clubhouse Server
Canyon Meadows Golf Course
2022.12 - Current
- Enhanced customer satisfaction by providing attentive service and anticipating members and guests' needs.
- Handled high-pressure situations with grace, effectively managing large groups during busy hours.
- Streamlined order-taking process by utilizing POS system accurately and efficiently.
- Adhered strictly to state liquor laws when serving alcoholic beverages, maintaining compliance at all times.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Halfway House Server
Canyon Meadows Golf Course
2020.04 - 2022.10
- Sold and prepared alcoholic and non-alcoholic beverages and a variety of grab-and-go food items.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Assisted in training new hires, providing guidance on private golf course standards and best practices.
- Worked with a POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
Hostess/Food Expeditor
Phoenix Grill Restaurant
2019.06 - 2020.03
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted with bussing tables and cleaning up spills.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Maintenance Crew Member
Canyon Meadows Golf Course
2018.08 - 2019.08
- Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Collaborated with other departments to address cross-functional maintenance needs effectively.
- Followed instructions from supervisor regarding daily job tasks and duties.
Education
Bachelor of Health And Physical Education - Physical Literacy
Mount Royal University
Calgary, AB12.2023
Bilingual High School Diploma -
Our Lady of The Rockies High School
Calgary, AB06.2019
Skills
- Positive attitude
- Customer service
- Strong adaptability
- Reliable and responsible
- Strong work ethic
- Attention to detail
- Memory retention
- Excellent communication
Certification
- ISSA CPT Certificate - 11/22/24
- Being Trauma Aware - 03/01/22
- Red Cross Standard First Aid & CPR/AED - 01/01/22
- NCCP Multi-Sport Introduction & Intermediate Coaching - 04/01/21
- ProServe Liquor Staff Training - 01/21/20
Languages
English
Native or Bilingual
French
Limited Working
volunteer experience
- Attack Sports: Practicum Placement - Calgary, Canada - 01/01/23 - 04/01/23. Created, implemented and led dryland training sessions for youth hockey players focusing on strength, speed and agility. Assisted in elite athlete testing.
- EMFC Soccability: Adaptive Soccer For All - Calgary, Canada - 10/01/21 - 11/01/21. Assisted children with disabilities, communicated and interacted with children with disabilities and assisted with setup and takedown of equipment. Participated in drills and games and provided guidance and support.
- WinSport: Practicum Placement - Calgary, Canada - 01/01/21 - 04/01/21. Created and updated tracking documentation for incident reports, injuries, suspensions and appeals throughout the 2021-2022 WinSport hockey season.
Timeline
Clubhouse Server
Canyon Meadows Golf Course
2022.12 - Current
Halfway House Server
Canyon Meadows Golf Course
2020.04 - 2022.10
Hostess/Food Expeditor
Phoenix Grill Restaurant
2019.06 - 2020.03
Maintenance Crew Member
Canyon Meadows Golf Course
2018.08 - 2019.08
Bachelor of Health And Physical Education - Physical Literacy
Mount Royal University
Bilingual High School Diploma -
Our Lady of The Rockies High School
- ISSA CPT Certificate - 11/22/24
- Being Trauma Aware - 03/01/22
- Red Cross Standard First Aid & CPR/AED - 01/01/22
- NCCP Multi-Sport Introduction & Intermediate Coaching - 04/01/21
- ProServe Liquor Staff Training - 01/21/20
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