Summary
Overview
Work History
Education
Skills
Certification
Languages
volunteer experience
Timeline
Generic

Emma Stillinger

Summary

I am a highly motivated individual looking for full time work in a dynamic environment where I will have the ability to learn new skills, meet new people and demonstrate a positive contribution to the workplace.


One of my major accomplishments was making both the Dean's and/or the President's Honour Roll each semester of my University program, speaking to my time management and organizational skills.


In addition to academics, I have participated in competitive soccer, which has enhanced my teamwork and leadership abilities. I am also an outgoing person who easily interacts with others and is an effective contributor in team settings.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Clubhouse Server

Canyon Meadows Golf Course
12.2022 - Current
  • Enhanced customer satisfaction by providing attentive service and anticipating members and guests' needs.
  • Handled high-pressure situations with grace, effectively managing large groups during busy hours.
  • Streamlined order-taking process by utilizing POS system accurately and efficiently.
  • Adhered strictly to state liquor laws when serving alcoholic beverages, maintaining compliance at all times.
  • Resolved customer complaints promptly and professionally to maintain positive reputation.

Halfway House Server

Canyon Meadows Golf Course
04.2020 - 10.2022
  • Sold and prepared alcoholic and non-alcoholic beverages and a variety of grab-and-go food items.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Assisted in training new hires, providing guidance on private golf course standards and best practices.
  • Worked with a POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.

Hostess/Food Expeditor

Phoenix Grill Restaurant
06.2019 - 03.2020
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Assisted with bussing tables and cleaning up spills.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.
  • Contributed to team success through effective communication and cooperation with coworkers and management.

Maintenance Crew Member

Canyon Meadows Golf Course
08.2018 - 08.2019
  • Enhanced safety in the workplace by addressing potential hazards and maintaining a clean work environment.
  • Increased team productivity through effective communication and collaboration on maintenance tasks.
  • Collaborated with other departments to address cross-functional maintenance needs effectively.
  • Followed instructions from supervisor regarding daily job tasks and duties.

Education

Bachelor of Health And Physical Education - Physical Literacy

Mount Royal University
Calgary, AB
12.2023

Bilingual High School Diploma -

Our Lady of The Rockies High School
Calgary, AB
06.2019

Skills

  • Positive attitude
  • Customer service
  • Strong adaptability
  • Reliable and responsible
  • Strong work ethic
  • Attention to detail
  • Memory retention
  • Excellent communication

Certification

  • ISSA CPT Certificate - 11/22/24
  • Being Trauma Aware - 03/01/22
  • Red Cross Standard First Aid & CPR/AED - 01/01/22
  • NCCP Multi-Sport Introduction & Intermediate Coaching - 04/01/21
  • ProServe Liquor Staff Training - 01/21/20

Languages

English
Native or Bilingual
French
Limited Working

volunteer experience

  • Attack Sports: Practicum Placement - Calgary, Canada - 01/01/23 - 04/01/23. Created, implemented and led dryland training sessions for youth hockey players focusing on strength, speed and agility. Assisted in elite athlete testing.
  • EMFC Soccability: Adaptive Soccer For All - Calgary, Canada - 10/01/21 - 11/01/21. Assisted children with disabilities, communicated and interacted with children with disabilities and assisted with setup and takedown of equipment. Participated in drills and games and provided guidance and support.
  • WinSport: Practicum Placement - Calgary, Canada - 01/01/21 - 04/01/21. Created and updated tracking documentation for incident reports, injuries, suspensions and appeals throughout the 2021-2022 WinSport hockey season.

Timeline

Clubhouse Server

Canyon Meadows Golf Course
12.2022 - Current

Halfway House Server

Canyon Meadows Golf Course
04.2020 - 10.2022

Hostess/Food Expeditor

Phoenix Grill Restaurant
06.2019 - 03.2020

Maintenance Crew Member

Canyon Meadows Golf Course
08.2018 - 08.2019

Bachelor of Health And Physical Education - Physical Literacy

Mount Royal University

Bilingual High School Diploma -

Our Lady of The Rockies High School
  • ISSA CPT Certificate - 11/22/24
  • Being Trauma Aware - 03/01/22
  • Red Cross Standard First Aid & CPR/AED - 01/01/22
  • NCCP Multi-Sport Introduction & Intermediate Coaching - 04/01/21
  • ProServe Liquor Staff Training - 01/21/20
Emma Stillinger