Emma Stevenson

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• Assessed patients' physical and mental status by analyzing complaints and symptoms.
• Developed and implemented treatment plans and modified according to presentation.
• Increased patient engagement in treatment by establishing rapport and building trust with clients.
• Collaborated with mental health professionals to coordinate comprehensive care for clients.
• Reduced patient anxiety through active listening, problem-solving, and crisis intervention techniques.
• Documented client progress in confidential files.
• Supported patients in achieving personal goals through goal-setting exercises and step-by-step guidance.
• Recognized and responded to signs of potential self-harm or suicide risk, utilizing appropriate intervention strategies and resources to ensure patient safety.
• Provided effective crisis intervention services during emergencies, ensuring the safety of all involved parties.
• Developed and implemented activities to help clients develop social and independent living skills.
• Enhanced patient well-being by providing empathetic and compassionate support in daily activities.

• Managed high call volume, ensuring smooth communication between clients and spa staff.
• Handled sensitive client information discreetly while adhering to privacy regulations and company policies.
• Enhanced client satisfaction by providing exceptional customer service and promptly addressing inquiries.
• Learned details of types of treatments and procedures in order to answer questions from spa guests.
• Maintained cleanliness of reception area, contributing to an inviting atmosphere for guests.
• Kept calendar with scheduled appointments and scheduled massage therapists for appropriate treatments and time slots.
• Escorted clients to spa areas, treatment rooms, and offices.
• Streamlined appointment scheduling for increased efficiency and optimal time management.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Handled payments and processed credit card transactions.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved customer problems and complaints.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Used POS system to accurately enter orders and process payments.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.
• Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Used POS system to accurately enter orders and process payments.
• Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
• Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
• Cleaned counters, machines, utensils, and seating areas daily.
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
• Assisted in inventory management to maintain adequate stock levels and reduce wastage.

• Handled cash transactions accurately, maintaining accountability for daily register balances.
• Maintained cleanliness and organization of the workspace, ensuring a safe and welcoming environment for customers.
• Collaborated with team members to deliver timely and accurate orders during peak hours.
• Operated espresso machines and commercial coffee brewers to create beverages.
• Trained new employees on proper brewing techniques, equipment maintenance, and customer service standards.
• Accelerated order completion times by efficiently multitasking between brewing, steaming, pouring, and serving various drinks simultaneously.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Proceeding and coordinating end of the day task toward closing the coffee shop safely. (Responsible key holder)

• Provided emergency first aid to injured campers swiftly, minimizing further complications or harm.
• Contributed to the development of overall camp programming by offering insights into potential health and safety risks.
• Facilitated training sessions on basic first aid for camp staff, empowering them to respond effectively during emergencies.
• Developed strong rapport with campers, addressing their concerns and needs while fostering trust in the nursing staff.
• Administered medications to campers accurately, ensuring proper dosage and adherence to schedules.
• Conducted inventory of medical supplies regularly, ensuring sufficient stock levels for optimal patient care.
• Quickly responded to situations impacting safety and security, actualizing crisis prevention interventions to control and de-escate situations.
• Work on a remote location
• Second year in this position (summer seasonal work)

• Utilized critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
• Conducted thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
• Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
• Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
• Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
• Provided skilled, timely and level-headed emergency response to critically-ill patients.
• Facilitated clear communication with patients, families, and colleagues, fostering a positive environment in a fast-paced setting.