Emma Stenson
Vancouver,British Columbia
Summary
Detail-oriented professional with 6+ years’ experience in quality management and 6+ years’ experience in the apparel industry. Exceptional attention to detail, strong problem-solving abilities and a commitment to continuous improvement. Adept at fostering collaboration and communication across teams to enhance overall product quality and customer satisfaction
Overview
13
13
years of professional experience
1
1
Certification
Work History
Lead Quality Engineer
Geminal Labs
01.2023 - Current
- Lead in the establishment, designing, implementing, maintaining, and monitoring of QMS framework processes, Implement and maintain eQMS software I compliance with relevant regulations
- Perform internal audits of processes and procedures to ensure adherence to regulatory requirements.
Quality Systems Engineer
Abbott Rapid Diagnostic Division
09.2021 - 12.2022
- Lead in the establishment of QMS through preparation and implementation of all relevant procedures and processes in compliance with relevant regulations
- Investigated customer complaints and provided timely resolution in accordance with established procedures to protect our brand and product integrity
- Conducted root cause analysis for customer complaints to investigate quality and compliance failures
- Collaborated with cross functional teams to align on escalation and execution plan for downstream actions
- Collaborated with overseas manufacturing QA team to initiate containment, root cause analysis and upstream corrective actions
- Tracked and trended performance metrics measure effectiveness of process improvements.
Quality and Reliability Engineer
TE Connectivity, Creganna Medical
03.2020 - 09.2021
- Participated in cross-functional teams to drive investigation closeouts, determine root cause, and implement appropriate corrective / preventive action
- Managed and reviewed all product inspection specifications, manufacturing procedures, work instructions, rework and SOPs to ensure quality and compliance
- Reviewing and disposition of all manual and electronic data associated with the testing of incoming materials, components and in-process testing.
Laboratory Technician
Abbott Diagnostic Division
01.2018 - 03.2020
- Performed routine laboratory tests and analyses in support of research objectives, ensuring accuracy and precision of results
- Adhered to GMP, GLP and GDP requirements.
Menswear Commercial Manager
River Island Clothing
01.2011 - 01.2018
- Supported Management in communicating and launching company strategic actions and plans
- Provided excellent customer service, complaint handing and employee training.
Education
Bachelor of Science - Physiology & Anatomy
National University of Ireland
Galway05.2017
Skills
- Root Cause Identification
- Lean Six Sigma
- Process Improvement
- Corrective Actions
- Team Leadership
- Attention to detail
- Interpersonal Communication
Time Management
- Training Methods
- Product Containment / Recalls
- Customer Service
- Quality Control
- Statistics
- ERP System
- eQMS
- Quality Metrics Analysis
Certification
- 2021, Lean & Operational Excellence, Institute of Technology Sligo
- 2021, The Quality System Regulation, 21 CFR 820 and ANSI/AAMI/ISO 13485
- 2021, Lean Six Sigma Yellow Belt, Institute of Technology Sligo
- 2019, Lean Six Sigma Yellow Belt, Abbott Business Excellence
References
References available upon request
Timeline
Lead Quality Engineer
Geminal Labs
01.2023 - Current
Quality Systems Engineer
Abbott Rapid Diagnostic Division
09.2021 - 12.2022
Quality and Reliability Engineer
TE Connectivity, Creganna Medical
03.2020 - 09.2021
Laboratory Technician
Abbott Diagnostic Division
01.2018 - 03.2020
Menswear Commercial Manager
River Island Clothing
01.2011 - 01.2018
Bachelor of Science - Physiology & Anatomy
National University of Ireland
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