Emma Stefoff
Whitby,ON
Summary
Dynamic customer service professional with a proven track record at Cupcake Junkie, delivering exceptional enhancements in customer experiences and sales. Recognized for strong problem-solving abilities and fostering positive team collaboration, resulting in significant improvements in customer satisfaction. Committed to operational excellence and continuous improvement in service delivery.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Babysitter
Various
06.2018 - Current
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Prepared healthy, age-appropriate snacks and meals.
Customer Service Sales Representative
Cupcake Junkie (Jessica Trinier)
06.2024 - 08.2024
- Sell baked goods, and inform customers of products, as well as services, for the Cupcake Junkie locations.
- Boosted sales revenue by identifying customer needs, and recommending appropriate products or services.
- Responsible for opening and closing.
Hostess and Expeditor
The Brock House (Matt Bryan)
05.2022 - 08.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed customers of accurate wait times.
- Supported servers, food runners, and bussers by keeping the dining area ready for every guest.
Cheer Coach Volunteer
Cheer Strong Inc. (Terry April)
09.2015 - 04.2023
- Mentored athletes within the program, sharing insights gained from years of experience as a cheerleader.
- Ensured compliance with all policies and regulations governing extracurricular activities, maintaining a safe and structured environment for our cheer athletes.
- Boosted team morale and performance with consistent encouragement and positive reinforcement.
- Maintained up-to-date knowledge on safety regulations and best practices in cheerleading coaching techniques, ensuring a high standard of instruction for all athletes.
Seasonal Sales Associate
Saje Natural Wellness (Britney Weiller)
10.2021 - 01.2022
- Kept up with a heavy volume of customers during the holidays.
- Organized displays and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Some College (No Degree) - Esthetician And Spa Management
Durham College
Oshawa, ON04-2025
High School Diploma -
Donald A Wilson Secondary School
Whitby, ON04.2023
Skills
- Emotional Resilience
- Time management
- Consistent Professional Commitment
- Reliability
- Customer Service
- Teamwork and Collaboration
- Listening Skills
- Goal-Oriented
- Effective Multitasking
- Problem-Solving
Certification
- Smart Serve Ontario
- Standard First Aid
- CPR
- WHMIS
- Classic Lash Artist
- Russian Volume Lash Artist
- Lash Lift and Tint Artist
- Fundamental Infection Control
- Infection Control - Esthetics
References
References available upon request.
Timeline
Customer Service Sales Representative
Cupcake Junkie (Jessica Trinier)
06.2024 - 08.2024
Hostess and Expeditor
The Brock House (Matt Bryan)
05.2022 - 08.2023
Seasonal Sales Associate
Saje Natural Wellness (Britney Weiller)
10.2021 - 01.2022
Babysitter
Various
06.2018 - Current
Cheer Coach Volunteer
Cheer Strong Inc. (Terry April)
09.2015 - 04.2023
Some College (No Degree) - Esthetician And Spa Management
Durham College
High School Diploma -
Donald A Wilson Secondary School
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