Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Emma Stefoff

Whitby,ON

Summary

Proven track record in enhancing customer experiences and sales revenue at Cupcake Junkie and Saje Natural Wellness, showcasing strong work ethic and exceptional customer service skills. Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Dynamic [Job Title] with extensive experience in customer service. Highly organized professional establishes relationships with customers. Stays calm under pressure.

Overview

9
9
years of professional experience

Work History

Babysitter

Various
06.2018 - Current
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.

Customer Service Sales Representative

Cupcake Junkie (Jessica Trinier)
06.2024 - 08.2024
  • Sell baked goods, and inform of products as well as services for the Cupcake Junkie locations.
  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Responsible for opening and closing


Hostess and Expeditor

The Brock House (Matt Bryan)
05.2022 - 08.2023
  • Answered customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Cheer Coach Volunteer

Cheer Strong Inc. (Terry April)
09.2015 - 04.2023
  • Mentored athletes within the program, sharing insights gained from years of experience as a cheerleader.
  • Ensured compliance with all policies and regulations governing extracurricular activities, maintaining a safe and structured environment for our cheer athletes.
  • Boosted team morale and performance with consistent encouragement and positive reinforcement.
  • Maintained up-to-date knowledge on safety regulations and best practices in cheerleading coaching techniques, ensuring a high standard of instruction for all athletes.

Seasonal Sales Associate

Saje Natural Wellness (Britney Weiller)
10.2021 - 01.2022
  • Kept up with a heavy volume of customers during the holidays.
  • Organized displays and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Learned all products to be able to answer any questions asked.

Education

Some College (No Degree) - Esthetician And Spa Management

Durham College
Oshawa, ON

High School Diploma -

Donald A Wilson Secondary School
Whitby, ON
04.2023

Skills

  • Patience and Empathy
  • Time Management
  • Strong Work Ethic
  • Reliability
  • Customer Service
  • Teamwork and Collaboration
  • Problem-solving skills
  • Listening Skills
  • Goal-Oriented
  • Customer Complaint Resolution
  • Effective Multitasking
  • Problem-Solving

Languages

English
Native or Bilingual
French
Limited Working
Spanish
Elementary

Timeline

Customer Service Sales Representative

Cupcake Junkie (Jessica Trinier)
06.2024 - 08.2024

Hostess and Expeditor

The Brock House (Matt Bryan)
05.2022 - 08.2023

Seasonal Sales Associate

Saje Natural Wellness (Britney Weiller)
10.2021 - 01.2022

Babysitter

Various
06.2018 - Current

Cheer Coach Volunteer

Cheer Strong Inc. (Terry April)
09.2015 - 04.2023

Some College (No Degree) - Esthetician And Spa Management

Durham College

High School Diploma -

Donald A Wilson Secondary School

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Emma Stefoff