Emma Silkiewycz
Scotland
Summary
Skilled client -centred Hearing Instrument Specialist , enhancing patient satisfaction through personalized hearing solutions and expert care. Excelled in patient counseling and hearing aid fitting and programming, significantly improving communication strategies. Demonstrates exceptional customer service and computer proficiency, ensuring high-quality patient experiences and streamlined operations.
Overview
11
11
years of professional experience
Work History
Hearing Instrument Specialist
Amplifon
11.2021 - Current
- Test hearing with complete audiological examinations.
- Build strong rapport with clients by conducting follow-up appointments to assess progress and address any issues or concerns they may have had after fitting sessions.
- Counsel patients and families on communication strategies and effects of hearing loss.
- Educate patients on proper hearing aid care, maintenance, and troubleshooting techniques.
- Keep up-to-date with advancements in audiology technology to provide cutting-edge solutions for patients' needs.
- Perform hearing aid fittings and adjustments, ensuring optimal performance and comfort for each patient.
Hearing Instrument Specialist
Sound Choice Hearing
04.2019 - 11.2021
- Participated in community outreach events to promote awareness of hearing health issues and services available at the practice.
- Enhanced client relationships through clear communication and empathetic listening to their concerns.
- Improved patient satisfaction by providing personalized hearing solutions and counseling.
- Managed inventory of hearing devices, accessories, and supplies to maintain adequate stock levels.
- Tested hearing with complete audiological examinations.
- Trained new employees on company protocols, product knowledge, and customer service skills.
Office Manager
Malatron Inc
02.2014 - 08.2016
- Addressed customer concerns promptly, leading to increased satisfaction.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Identified and communicated customer needs to construction crew
- Delivered concise reports to upper management, ensuring alignment on project status.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Facilitated smooth operations by maintaining updated inventory records, anticipating supply needs, and placing timely orders for essential materials.
Education
College Diploma - Hearing Instrument Specialist
Conestoga College
Kitchener, ON04-2019
Certificate - Human Services
Mohawk College
Hamilton, ON04-2013
Skills
- Documentation skills
- Patient care
- Hearing aid maintenance
- Hearing aid verification
- Pure tone audiometry
- Patient counseling
- Recordkeeping requirements
- Appointment setting
- Time management
- Customer service
- Excellent communication
- Computer proficiency
Languages
English
Timeline
Hearing Instrument Specialist
Amplifon
11.2021 - Current
Hearing Instrument Specialist
Sound Choice Hearing
04.2019 - 11.2021
Office Manager
Malatron Inc
02.2014 - 08.2016
College Diploma - Hearing Instrument Specialist
Conestoga College
Certificate - Human Services
Mohawk College
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