Summary
Overview
Work History
Skills
Certification
Timeline
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Emma Schettler

Winnipeg,MB

Summary

I am a seasoned hospitality operator with significant experience in strategic planning, menu creation, cost control, and people management. I am someone who achieves metrics through behavior change, strong communication of expectations, and consistent follow-up. I thrive in high pressure environments where I'm able to pair my guest focused mindset alongside my operational skillset and overcome challenges.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food and Beverage Director

Inn at the Forks
Winnipeg, Manitoba
01.2024 - Current
  • Responsible for the product and quality of service in SMITH Restaurant, room service, and banquet rooms.
  • Oversaw wage and inventory cost control, consistently monitoring daily labour expenses and making real-time schedule adjustments to align with target margins and to meet service demands.
  • Managed employee performance and disciplinary actions, including handling terminations, ensuring compliance with company policies and managing improvement plans.
  • Consistently developed and implemented new training materials for onboarding new team members, improving existing team members efficiency, and to improve guest experience.
  • Managed full-cycle recruitment in SMITH including sourcing, interviewing, and hiring employees.
  • Designed and managed all front-of-house schedules to optimize labor costs while ensuring exceptional customer service and meeting operational needs.
  • Coordinated and executed onboarding programs for new hires, ensuring smooth transitions and a welcoming start to their careers with the company.
  • Managed the monthly inventory reporting process, including accurate tracking and reconciliation of alcohol, food products, and dining supplies to ensure optimal stock levels and highlight any discrepancies.
  • Worked with multiple vendors to source quality products, ensuring consistent stock levels while strategically sourcing new items to maintain cost efficiency and stay within budgetary margins.
  • Responsible for menu creation and roll-outs including pricing strategies for food and beverages. Worked closely with the Executive Chef to enhance menus and special offerings.
  • Implemented procedures to maintain food safety standards in service areas. Responsible for ensuring compliance with health codes and safety regulations.
  • Addressed and resolved customer inquiries and complaints, ensuring prompt, professional solutions. Advocated for the company when necessary, maintaining brand integrity while diplomatically handling challenging situations.
  • Developed and managed departmental budget, revenue goals, and cost controls.
  • Analyzed trends locally in order to stay current and interesting.
  • Worked closely with our marketing team to develop promotional campaigns and features that increased sales volume.

General Manager of SMITH Restaurant

Inn at the Forks
Winnipeg, Manitoba
10.2021 - 01.2024
  • Managed daily restaurant operations to ensure smooth service flow.
  • Trained and supervised staff to maintain high service standards.
  • Implemented inventory control systems to optimize stock levels and manage profit margins.
  • Managed SMITH Restaurant's social media pages.
  • Developed staff schedules to ensure adequate coverage during peak hours.
  • Enforced health and safety regulations to uphold cleanliness standards.
  • Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
  • Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
  • Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of all front of house employees.
  • Ordered supplies from vendors as needed while staying within budget guidelines.
  • Analyzed financial statements to identify areas of improvement or cost savings opportunities.
  • Created new menu items based on customer feedback and industry trends.
  • Collaborated with local businesses to create mutually beneficial relationships.

Skills

  • Cost control and inventory management
  • Budget development skills
  • Team-oriented leader
  • Organized
  • Strong communication skills
  • Thrives in high-pressure environments
  • Multi-tasking skills

Certification

WSET - Wine and Spirit Educational Trust Level 2 Award in Wines with Distinction

Smart Choices Certificate

Food Handlers Certificate

Timeline

Food and Beverage Director

Inn at the Forks
01.2024 - Current

General Manager of SMITH Restaurant

Inn at the Forks
10.2021 - 01.2024

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Emma Schettler