Emma Rutherford
Kanata,ON
Summary
Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Vistek
Ottawa, ON
02.2022 - 06.2024
- Reviewed customer orders to ensure accuracy of product, quantity and pricing.
- Assisted customers with inquiries related to product availability or changes in order status.
- Processed orders, forms, applications, and requests accurately and efficiently.
- Participated in daily huddles with team members in order to discuss common goals and objectives.
- Resolved customer complaints promptly and efficiently.
- Placed orders and answered customer questions through email, and over phone to maximize customer service.
Call Center Representative
NTT
Ottawa, ON
09.2020 - 01.2022
- Maintained accurate records of customer interactions for future reference.
- Answered incoming calls from customers and provided assistance with updating their account as well as providing status updates.
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
Customer Sales Assistant
Athletic Knit
Toronto, ON
02.2019 - 01.2020
- Provided detailed product information to customers.
- Answered customer inquiries in a timely and friendly manner.
- Processed customer payments and orders.
- Performed data entry tasks into various databases to track sales activity.
Education
Bachelor of Arts - Media Production
Ryerson University
Toronto, ON06-2018
High School Diploma -
Earl of March Secondary School
Kanata, ON06-2008
Skills
- Call Management
- Data Entry
- Inbound and Outbound Calling
- Account updating
- Staff Training
- Credit card payment processing
- Microsoft PowerPoint
- Computer Proficiency
- Call Center Operations
- Problem Resolution
- Courteous demeanor
- Call triaging
- Administrative Support
- Spreadsheets
Affiliations
- Retired varsity and NCAA athlete
Timeline
Customer Service Representative
Vistek
02.2022 - 06.2024
Call Center Representative
NTT
09.2020 - 01.2022
Customer Sales Assistant
Athletic Knit
02.2019 - 01.2020
Bachelor of Arts - Media Production
Ryerson University
High School Diploma -
Earl of March Secondary School
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