Summary
Overview
Work History
Education
Skills
Languages
Volunteer Experience
Timeline
Generic

Emma Robertson

Toronto,ON

Summary

Resourceful and insightful recent graduate of Mental Health Studies and Socio-cultural Anthropology at the University of Toronto Scarborough. Combination of a deep understanding of human behavior with an understanding and appreciation of cultural diversity. Proven ability to apply active listening, critical thinking, and problem-solving skills in high-pressure situations, ensuring positive interactions and resolutions. Eager to bring a combination of academic knowledge and practical expertise to roles within mental health support, community engagement, or client relations, with a commitment to enhancing well-being and promoting cultural competence.




Overview

8
8
years of professional experience

Work History

FOH Support and Prep Cook

Barrio Cerveceria
08.2019 - Current

FOH Support

  • Assist the serving staff with delivering food to tables in a timely manner and maintaining the cleanliness of the restaurant
  • Greet, welcome, and seat customers in a friendly and professional manner as well as provide knowledge of menu items when requested

Prep Cook

  • Prepare prep list for the day to make sure all menu items are available for customers
  • Prepare and cook food items in accordance with company recipes, standards, and health and safety regulations
  • Ensure all food items are properly labeled and stored according to company standards
  • Maintain cleanliness and organization of work areas, including counters, tables, and kitchen equipment
  • Complete order forms and receive the deliveries when they arrive
  • Ontario Food Handlers certificate

Sales Associate

Pet Valu
08.2019 - 08.2021
  • Performed cashier duties, fulfilled online orders, and assisted customers with product knowledge in a high-volume retail environment
  • Unloaded truck shipments, scanned new merchandise, and restocked shelves with incoming merchandise, ensuring all products were correctly labeled and priced
  • Maintained sales floor by regularly performing cleaning duties and restocking shelves
  • Assisted in the training of new retail staff

Seasonal Sales Associate

Mastermind Toys
10.2016 - 01.2017
  • Collaborated with other associates to ensure the store was organized and properly stocked
  • Effectively assisted customers by providing advice, making suggestions, and helping locate merchandise
  • Performed cashier duties in a fast-paced environment

Education

Honours Bachelor of Science - Mental Health Studies,Socio-Cultural Anthropology

University of Toronto Scarborough
06.2024

High School Diploma -

Malvern Collegiate Institute
Toronto, ON
06.2019

Skills

  • Dependable and reliable
  • Active listener
  • Teamwork and Collaboration
  • Quick-learning
  • Computer Skills
  • Efficient multitasking
  • Problem-solving skills
  • Customer Needs Assessment

Languages

English
Native or Bilingual
Spanish
Full Professional

Volunteer Experience

  • City of Toronto: LIT (Leader in Training) 2013,2014,2015
  • George Barlow Co-op: Helped out at various children's events (i.e, summer street parties, breakfast for children) 2013-2018
  • Ontario Heritage Trust: Assisted in holiday season food drive 2016

Timeline

FOH Support and Prep Cook

Barrio Cerveceria
08.2019 - Current

Sales Associate

Pet Valu
08.2019 - 08.2021

Seasonal Sales Associate

Mastermind Toys
10.2016 - 01.2017

Honours Bachelor of Science - Mental Health Studies,Socio-Cultural Anthropology

University of Toronto Scarborough

High School Diploma -

Malvern Collegiate Institute
Emma Robertson