Emma Riso

Head of Health and Safety

• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Engaged with customers to build rapport and loyalty.
• Helped customers locate products and checked store system for merchandise at other sites.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Managed returns, exchanges and refunds in accordance with store policy.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
• Assisted customers with delivering orders, carrying additional trays and helping dish out items.
• Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
• Rearranged tables and chairs for large parties and retrieved high chairs for children.
• Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
• Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
• Supported servers, food runners, and bussers with keeping dining area ready for every guest.

• Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
• Answered questions about store policies and addressed customer concerns.
• Handled multiple payment methods securely, minimizing discrepancies and potential losses.
• Operated cash register to record transactions accurately and efficiently.
• Restocked and organized merchandise in front lanes.
• Worked flexible schedule and extra shifts to meet business needs.
• Mentored new employees on cashier duties and best practices, improving overall staff performance.
• Assisted customers with returns, refunds and resolving transaction issues.