Emma Reynolds
Costa Mesa
Summary
Dynamic professional with extensive customer service experience, recognized for exceptional problem-solving skills and consistent achievement of team goals. Proven track record in enhancing operational efficiency and delivering high-quality service. Committed to inclusivity and understanding, with personal experience supporting individuals with autism.
Overview
6
6
years of professional experience
Work History
Barista
Gelato Paradiso
Newport
11.2025 - Current
- Guided customers with menu selections and addressed product inquiries to improve customer satisfaction.
- Coordinated with team members to streamline service during peak hours, enhancing overall customer experience.
- Maintained cleanliness and organization of work area and equipment to support smooth operations.
Host, Server, Togo Specialist, Kitchen Pro
Olive Garden
Kirkland
01.2023 - 09.2025
- Managed guest expectations by clearly communicating wait times and special offers, resulting in increased guest satisfaction.
- Cultivated positive relationships with front-of-house and kitchen staff to improve teamwork and service quality.
- Developed long-term customer relationships, fostering loyalty and encouraging repeat business.
Host, Expo, Server/Head Food Runner
Beardslee Public House
Bothell
08.2024 - 05.2025
- Anticipated customer needs, delivering exceptional service consistently.
- Resolved guest inquiries and concerns promptly, enhancing overall satisfaction.
- Executed team tasks to support project goals, contributing to successful outcomes. to contribute to team objectives.
Sales Associate
Hand and Stone Massage and Facial
Kirkland
03.2022 - 08.2022
- Educated customers on skincare products and treatment benefits, enhancing their purchasing decisions.
- Managed appointment scheduling and client check-ins, improving overall client experience.
- Collaborated with therapists to ensure exceptional service delivery, fostering client satisfaction.
Concierge, Activity Director, Server
Aegis Assisted Living
Kirkland
07.2020 - 05.2021
- Organized social events and activities to foster resident engagement and community spirit.
- Coordinated resident inquiries and provided timely information on facility services, improving resident satisfaction.
- Assisted residents with daily activities and personal care needs, enhancing their independence and quality of life.
- Communicated regularly with families about resident well-being and updates, fostering trust and engagement.
- Ensured compliance with safety regulations by adhering to established guidelines in the workplace.
Education
High School Diploma -
Juanita High School
Kirkland, WA06-2021
Associate of Applied Science - Radiology
Orange Coast College
Costa Mesa, CA07-2026
Skills
- Customer service
- Effective communication
- Team collaboration
- Sales techniques
- Problem solving
- Time management
- Customer engagement
Affiliations
- Volunteer, Outdoors For All Foundation- Bellevue, WA (2012-2024)
- Volunteer, Tent City 3- Seattle, WA (2015-2017)
Timeline
Barista
Gelato Paradiso
11.2025 - Current
Host, Expo, Server/Head Food Runner
Beardslee Public House
08.2024 - 05.2025
Host, Server, Togo Specialist, Kitchen Pro
Olive Garden
01.2023 - 09.2025
Sales Associate
Hand and Stone Massage and Facial
03.2022 - 08.2022
Concierge, Activity Director, Server
Aegis Assisted Living
07.2020 - 05.2021
High School Diploma -
Juanita High School
Associate of Applied Science - Radiology
Orange Coast College