Emma Quigley
Regina,SK
Summary
Dedicated Customer Service Specialist providing skills to prioritize & multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. detail-oriented and thrives in fast-paced, intense environment.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Service Desk Agent
WBM Technologies
08.2023 - Current
- Act as the primary contact for clients seeking technical support or assistance
- Respond to inquiries via phone, email, and in person in a timely and professional manner
- Provide guidance and instruction to clients on how to use our printing services effectively
- Escalate complex technical issues to the appropriate team members for further support
- Handle payment information for invoice payments
- Maintain accurate records of client interactions, including details of inquiries, complaints, and resolutions
- Provide ongoing training and support to clients to maximize their understanding of our printing services
- Create, update & close tickets in several portals
Barista
Second Cup
01.2023 - 06.2023
- Custom coffee sales
- POS terminal
- Clean/sanitize store and equipment
- Managed Drive through and store front
- Inventory management
Beauty Specialist
Shoppers DrugMart
Regina, SK
05.2022 - 01.2023
- Stood in for beauty manager when she was away
- Scheduling
- Team management
- Customer Service
- Point of Sale
- Stocking Product
- Inventory Management
- Open/Close Procedures
- Clean/Sanitize store
- Commission based sale
Clerk
Dollar Tree
05.2021 - 11.2021
- Customer Service
- Point of Sale
- Stocking Product
- Inventory Management
- Open/Close Procedures
- Clean/Sanitize store
Meat Clerk
Real Canadian Wholesale Club
03.2020 - 01.2021
- Weigh/wrap/price Products
- Cleaning and Sanitization
- Restocking
- Customer Service
Sales/Cashier
Thom School Store
09.2019 - 10.2019
- Sales of school merchandise and supplies
Jay's Moving and Storage
06.2019 - 08.2019
- Packing customers houses using company standards and policies
Education
Diploma - Grade 12
Thom Collegiate
06.2021
Skills
- Customer Service
- Retail Open/Closing Procedures
- Problem Solving/Critical thinking
- Adaptability
- Point of Sale Terminals
- Inventory Management
- Leadership
- Organization
- Quick Learner
- Valid Class 5
- Ability to remain calm and professional in high-pressure situations
- Ability to adapt quickly to new technologies and software updates
- Software knowledge
- Empathy and patience
- Security awareness
- Escalation management
- Credit and cash payments
- Automated telephone systems
- Administrative support
- Service dispatching
- Problem-solving skills
- Listening skills
- Oral and written communications
- Conflict and issue documentation
- Customer service
- POS systems
- Microsoft office
- Bookkeeping
Certification
- WHMIS, Current
- Pwr Jack Safety/ Operation, 01/01/20
- Food safety level 1, 01/01/19
- Babysitting course, 01/01/19
- Conflict resolution, 01/01/17
- First aid, 01/01/16
- Cannasell 11/2024 - 11/2025
Awards
- Curling
- 2019 City Finals Bronze
- 2020 City Finals Gold
- High School Honor Roll
Timeline
Service Desk Agent
WBM Technologies
08.2023 - Current
Barista
Second Cup
01.2023 - 06.2023
Beauty Specialist
Shoppers DrugMart
05.2022 - 01.2023
Clerk
Dollar Tree
05.2021 - 11.2021
Meat Clerk
Real Canadian Wholesale Club
03.2020 - 01.2021
Sales/Cashier
Thom School Store
09.2019 - 10.2019
Jay's Moving and Storage
06.2019 - 08.2019
Diploma - Grade 12
Thom Collegiate