Emma Purdon
Edmonton,AB
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects.
Overview
6
6
years of professional experience
Work History
Disptacher
Oilking Services
07.2023 - 11.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet and owner operator trucks.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Commercial Service Coordinator
Overhead Door Company Of Edmonton
12.2019 - 03.2023
- Oversaw the scheduling and dispatching of technicians, maximizing efficiency and minimizing delays in service delivery.
- Managed approximately 20-50 of client service calls, ensuring timely and effective service delivery.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved customer complaints and issues to drive satisfaction and loyalty.
- Managed and coordinated service teams to achieve successful completion of service projects.
- Boosted overall team performance by delivering ongoing training sessions on best practices in customer service and technical skills.
- Received new orders, prepared documentation, and assigned personnel.
Dispatch Supervisor
Noremac Industries
04.2019 - 10.2019
- Managed daily workloads, ensuring all available personnel were utilized effectively to meet service demands.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Created a positive work environment through open communication channels and fostering teamwork among staff members.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Assisted in resolving conflicts between drivers or customers when necessary, employing diplomacy skills and ensuring the best possible outcomes for all parties involved.
- Conducted regular audits on dispatcher call logs, identifying discrepancies and recommending corrective actions when necessary.
- Oversaw vehicle maintenance schedules, coordinating repairs as needed to minimize downtime for fleet vehicles.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher
Truck All Depot
10.2018 - 04.2019
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 20 fleet and owner operator vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
Super B Truck Driver
Swift Trucking
02.2018 - 10.2018
- Inspected assigned truck daily for malfunctions and reported any issues to management for immediate corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained a clean driving record while adhering to company policies and federal regulations for transportation safety.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Maximized load safety by balancing, securing, and weighing products.
Education
High School Diploma -
Private Correspondence
Edmonton, AB06.2010
Skills
- Schedule Coordination
- Route Planning
- Customer Relationship Management
- Data Entry
- Dispatching procedures
- Work Order Management
Languages
English
Native or Bilingual
Timeline
Disptacher
Oilking Services
07.2023 - 11.2023
Commercial Service Coordinator
Overhead Door Company Of Edmonton
12.2019 - 03.2023
Dispatch Supervisor
Noremac Industries
04.2019 - 10.2019
Dispatcher
Truck All Depot
10.2018 - 04.2019
Super B Truck Driver
Swift Trucking
02.2018 - 10.2018
High School Diploma -
Private Correspondence
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