Emma Pietrzykowski
Lantzville,BC
Summary
Energetic professional in the fast-paced hospitality worker, known for high productivity and efficient task completion. Skilled in customer service, food safety practices, and cash handling, ensuring smooth operations during peak hours. Excel at teamwork, communication, and adaptability, leveraging these soft skills to enhance customer satisfaction and workplace harmony.
Overview
3
3
years of professional experience
Work History
Crew Member
bar Burrito
Nanaimo, British Columbia
06.2022 - 02.2023
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Processed takeout orders quickly to ensure timely delivery of meals.
- Oversaw inventory in buffet and reported replacement needs to kitchen management.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
Bookkeeper
TLC Bookkeeping
Lantzville, British Columbia
03.2023 - 09.2023
- Utilized accounting software to streamline bookkeeping processes, increasing efficiency.
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Calculated income and social security tax deductions.
- Prepared and processed payroll.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
Restaurant Hostess
Whitespot
Nanaimo, British Columbia
07.2023 - Current
- I started as a hostess at Whitespot and was then moved to takeout and food service about two months later.
- Greeted customers and escorted them to their tables.
- Provided assistance to servers, including refilling beverages and clearing table plates.
- Answered telephone to provide dining information and take reservations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Ensured that food was served promptly after being prepared by the kitchen staff.
Education
Dental Hygiene Diploma - Dental Hygiene
Vancouver Island University
Nanaimo, BC06-2028
High School Diploma -
Dover Bay Secondary School
Nanaimo, BC06-2024
Skills
- Dining room management
- Dining customer service
- High volume dining
- Greeting guests
- Menu memorization
- High-volume phone answering
- Reservation planning
- Waitlist management
- Buffet setup and takedown
- Take-out service
- Safe food handling
- Cleanliness and hygiene
- Active learning
Timeline
Restaurant Hostess
Whitespot
07.2023 - Current
Bookkeeper
TLC Bookkeeping
03.2023 - 09.2023
Crew Member
bar Burrito
06.2022 - 02.2023
Dental Hygiene Diploma - Dental Hygiene
Vancouver Island University
High School Diploma -
Dover Bay Secondary School
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