EMMA PFEFFER
Kincardine,ON
Summary
Dynamic and versatile individual with management and hospitality background seeking your part-time or full-time employment while completing coursework on the side. Strong leadership, and customer service skills believed to be an asset to your business. High standards and close attention to detail.
Overview
12
12
years of professional experience
1
1
Certification
Work History
General Manager
A&A Cleaning and Maintenance
Alice Springs, NT, Australia
01.2024 - 01.2025
- Directed a team of 25 staff and subcontractors across multiple residential and commercial venues, including two major shopping centres, ensuring high service standards and client/employee satisfaction.
- Managed employee hiring, performance reviews, training, scheduling, contract negotiations, and terminations.
- Led quoting, invoicing, and contract development to secure and maintain key client relationships.
- Drove the successful execution of numerous large-scale events and remote jobs lasting two+ weeks.
- Accountable for driving business growth through effective financial oversight including budgeting, payroll processing, accounts receivable and payable, account reconciliation, and cash flow management using the accounting software Xero.
- Developed and implemented strategies to increase sales & profitability.
- Addressed customer complaints and feedback with immediate action.
- Boosted employee retention by developing comprehensive benefits package and fostering a positive work environment.
Assistant Manager
A&A Cleaning and Maintenance
Alice Springs, NT, Australia
05.2023 - 01.2024
- Worked closely with the General Manager and supervised day-to-day cleaning and maintenance operations to meet performance, quality and service expectations.
- Assisted in recruitment, interviews, performance reviews, and terminations.
- Supervised staff and improved operations and training strategies throughout the company.
- Provided administrative support with quoting & invoicing and managed inventory levels
- Responsible for training and scheduling of 25 staff and subcontractors across multiple venues, including two major shopping centres.
- Ensured compliance with all health and safety regulations by conducting regular inspections of equipment and operations.
- Developed strong leadership, problem-solving, and organizational skills, leading to promotion to General Manager.
Commercial Cleaning Supervisor
A&A Cleaning & Maintenance
Alice Springs, NT, Australia
10.2022 - 02.2023
- Supervised small cleaning teams across different venues including residences, offices, shopping centres & construction sites.
- Assisted the General Manager with office duties including scheduling, data entry, record keeping and stock inventory.
- Trained all staff on yard equipment & floor polishing machines.
- Developed strong relationships with employees and clients that led to promotion to Assistant Manager.
Commercial Cleaning Supervisor
Guymer Services
Kununurra, WA, Australia
08.2021 - 08.2022
- Supervised a small team of commercial cleaners delivering high-quality cleaning and maintenance services to residences & businesses.
- Responsible for weekly interior & exterior cleaning services and exit cleans.
- Landscaping and yard restoration.
- Trained on floor scrubbing equipment suitable for stripping & sealing vinyl flooring.
- Handled equipment and chemical inventory.
Director
Sharp Services
Kununurra, WA, Australia
03.2021 - 08.2022
- Co-directed a car detailing service that grew into a small commercial cleaning and maintenance business offering office cleans, residence cleans, vacate cleans and yard maintenance.
Stonemason
Zebra Rock Art Gallery
Kununurra, WA, Australia
07.2021 - 12.2021
- Measured, cut and smoothed Zebra Rock using sculpting machinery to create aesthetically pleasing bowls, plates, necklaces, balls and other artistic figures for local art galleries.
Cafe Manager
Wild Mango Cafe & Gelato
Kununurra, WA, Australia
03.2021 - 07.2021
- Worked closely with the owner to oversee daily cafe operations to maintain smooth workflow in both front-of-house and back-of-house areas.
- Weekly scheduling of all staff and training of all new employees.
- Ensured compliance with food safety regulations.
- Inventory checks & supply ordering.
- Payroll preparation for Director to complete.
Office Administration Assistant
AAOK Caravan Park
Karratha, WA, Australia
11.2020 - 03.2021
- Responsible for front desk: guest correspondence, emails, phone calls, complaints, record keeping, filing, check in & outs.
- Fill in all-rounder for the park as needed: housekeeping, kitchenhand, maintenance.
Field Supervisor
Pacific Seeds Pty Ltd.
Kununurra, WA, Australia
05.2020 - 10.2020
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Monitored employee performance for compliance with regulations and policies.
- Ensured quality control through seed & soil testing, job site inspections, and corrective actions.
- Trained all new staff and reported to Field Manager.
Painter
Gubler NK & PG
Mullalyup, WA, Australia
01.2020 - 03.2020
- Painted surfaces using brushes, spray guns, and paint rollers.
- Prepared surfaces and surrounding areas for painting using sandpaper, tape, and other materials.
- Assisted the fruit picking & packing team during harvesting time for the farm.
- Assisted the Tour Operations Manager with office duties.
Office Assistant
JSW Holdings Pty. Ltd.
Kununurra, WA, Australia
09.2019 - 12.2019
- Directed calls, answered emails, data entry, record keeping, processing mail, filing, printing, photocopying, office supply inventory.
- Trained on Microsoft Word, Excel & Quickbooks.
Private Nanny
Acadia Farms Pty Ltd.
Kununurra, WA, Australia
05.2019 - 09.2019
- Provided daily Nanny services to a family with three children aged one, three and six.
- Developed strong relationships with parents, maintaining open communication about each child's progress and needs.
- Oversaw household duties including all cleaning and housekeeping tasks.
- Prepared healthy, age-appropriate snacks and meals throughout the day.
- Assisted field workers with picking & packing fruit when short staffed.
- Assisted with office duties such as data entry, record keeping, scheduling & inventory.
Cafe Server
Mr. Tulk Cafe
Melbourne, VIC, Australia
01.2019 - 05.2019
- Server, cafe-hand, register, & dishwasher in a busy CBD cafe & restaurant attached to the Victoria State Library.
Server
Melbourne Public Bar
Melbourne, VIC, Australia
01.2019 - 05.2019
- Server, food expeditor and glass retriever in a busy CBD restaurant & bar.
Housekeeper
Aquarius Backpackers Resort
Byron Bay, NSW, Australia
10.2018 - 01.2019
- Oversaw housekeeping duties including room cleaning and laundry for a busy hostel in a beachside tourist town.
Office Manager
Zettel-Fischer Contracting Ltd.
Hanover, ON, Canada
03.2017 - 06.2018
- Oversaw all office duties and maintained smooth operations of accounts receivable, invoicing, quoting, job cost organization, client correspondence, office & shop inventory, filing, scheduling, record keeping, contract drafts.
- Developed relationships with clients & suppliers for repeat business and increased loyalty.
- Assisted with accounts payable.
Server
Boston Pizza
Kincardine, ON, Canada
12.2016 - 10.2018
- Server, food expeditor & host
Salesperson
Becker's Shoes
Kincardine, ON, Canada
05.2015 - 06.2016
- Developed relationships with clients for increased loyalty and repeat business.
- Collaborated with team members to reach collective sales goals.
- Completed monthly sales reports and opened & closed the store.
Fast Food Server
Dairy Queen
Kincardine, ON, Canada
07.2013 - 08.2015
- Cashier, food preparation, inventory, opening & closing the store
- Made & decorated all cake orders & requests.
Education
Kincardine District Secondary School
Kincardine, ON06.2016
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Staff management & training
- Relationship building
- Administrative skills
- Quality & performance oversight
Certification
- St. John Ambulance First Aid Training
- Working With Children Clearance - OCHRE Card
- COVID-19 Infection Control Online Training
- 'Responsible Service of Alcohol' Training
- 'Smart Serve' Online Training
- 'Plan to Protect' Online Training to volunteer with young and vulnerable children
Timeline
General Manager
A&A Cleaning and Maintenance
01.2024 - 01.2025
Assistant Manager
A&A Cleaning and Maintenance
05.2023 - 01.2024
Commercial Cleaning Supervisor
A&A Cleaning & Maintenance
10.2022 - 02.2023
Commercial Cleaning Supervisor
Guymer Services
08.2021 - 08.2022
Stonemason
Zebra Rock Art Gallery
07.2021 - 12.2021
Director
Sharp Services
03.2021 - 08.2022
Cafe Manager
Wild Mango Cafe & Gelato
03.2021 - 07.2021
Office Administration Assistant
AAOK Caravan Park
11.2020 - 03.2021
Field Supervisor
Pacific Seeds Pty Ltd.
05.2020 - 10.2020
Painter
Gubler NK & PG
01.2020 - 03.2020
Office Assistant
JSW Holdings Pty. Ltd.
09.2019 - 12.2019
Private Nanny
Acadia Farms Pty Ltd.
05.2019 - 09.2019
Cafe Server
Mr. Tulk Cafe
01.2019 - 05.2019
Server
Melbourne Public Bar
01.2019 - 05.2019
Housekeeper
Aquarius Backpackers Resort
10.2018 - 01.2019
Office Manager
Zettel-Fischer Contracting Ltd.
03.2017 - 06.2018
Server
Boston Pizza
12.2016 - 10.2018
Salesperson
Becker's Shoes
05.2015 - 06.2016
Fast Food Server
Dairy Queen
07.2013 - 08.2015
Kincardine District Secondary School