Summary
Overview
Work History
Education
Skills
Timeline
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Emma Perry

Los Angeles

Summary

I’m an experienced Area Manager with a strong background in the beauty, restaurant, and management industries. Over the years, I’ve led teams, improved store performance, and helped businesses grow. I’m passionate about creating smooth operations, keeping customers happy, and supporting staff to do their best work. I bring energy, flexibility, and real-world experience to every role I take on.

Overview

10
10
years of professional experience

Work History

Area Manager

Sev Laser
11.2020 - Current
  • Manage daily operations for optimal performance, ensuring timely completion of tasks and projects.
  • Conduct regular performance evaluations to identify areas for improvement and develop action plans for growth.
  • Facilitates conflict resolution among team members, promoting open communication and fostering a positive workplace culture.
  • Develop strong relationships with clients, leading to increased customer satisfaction and repeat business.
  • Supervise various locations, enforcing high-quality standards of operation.
  • Collaborate with upper management to implement continuous improvements and exceed team goals.
  • Led a team to achieve company goals and exceed targets consistently, fostering a positive work environment.

Student Esthetician

Rizzieri Aveda School
03.2020 - 09.2020
  • Gained hands-on experience in various facial treatments, enhancing clients'' skin health and appearance.
  • Collaborated with team members to maintain a clean, efficient, and organized spa environment.
  • Improved client satisfaction by providing personalized skincare treatments and recommendations.
  • Provided pre- and post-service consultations to accurately assess clients' needs.

Lead Receptionist

Massage Envy
05.2018 - 01.2020


  • Provided exceptional customer service through effective communication skills via telephone, email correspondence or face-to-face interactions with clients.
  • Maintained a clean and professional reception area, creating a welcoming environment for clients upon arrival.
  • Assisted team members with administrative duties, contributing to a collaborative work environment and increased productivity.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.

Hostess

The Butcher The Baker The Cappuccino Maker
03.2018 - 01.2020
  • Welcomed guests warmly upon arrival and managed reservations to ensure efficient seating flow.
  • Monitored dining area to maintain cleanliness and readiness for guests at all times.
  • Answered customer questions about hours, seating, and menu information.
  • Reduced wait times for guests by effectively coordinating with other team members during peak hours.
  • Answered phone calls to take orders, give information and document reservations.

Shampoo Assistant

Citrus Salon & Day Spa
01.2016 - 02.2018
  • Stocked shelves and merchandise and kept tidy appearance of salon.
  • Provided exceptional customer service by greeting clients warmly and addressing inquiries promptly.
  • Assisted in maintaining salon's schedule.
  • Recommended products & services to consumer with consideration for customer's personal preferences.
  • Provided assistance to stylists when needed.

Education

Esthetics -

Rizzieri Aveda School For Beauty And Wellness
09.2020

High School Diploma -

Eastern Regional High School
06.2014

Skills

  • Time Management
  • Leadership skills
  • Teamwork and Collaboration
  • Multi-tasking strength
  • Reliable and punctual
  • Goal-Oriented

Timeline

Area Manager

Sev Laser
11.2020 - Current

Student Esthetician

Rizzieri Aveda School
03.2020 - 09.2020

Lead Receptionist

Massage Envy
05.2018 - 01.2020

Hostess

The Butcher The Baker The Cappuccino Maker
03.2018 - 01.2020

Shampoo Assistant

Citrus Salon & Day Spa
01.2016 - 02.2018

High School Diploma -

Eastern Regional High School

Esthetics -

Rizzieri Aveda School For Beauty And Wellness

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Emma Perry