Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Emma Payton

Ottawa,ON

Summary

Highly motivated and customer-focused Server with 6+ years of experience in fast-paced restaurant and hospitality environments. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Bartender

Back to Brooklyn
Ottawa, ON
09.2022 - 12.2024
  • Take food and drink orders from guests accurately and in a timely manner.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Prepared alcoholic and non-alcoholic beverages according to standard recipes.
  • Processed payments accurately and efficiently with the POS system.
  • Provided bottle service to large guest parties, ensuring efficient service, and a premium guest experience.

Production Associate

Ottawa Hospital Research Institute
Ottawa, ON
05.2023 - 11.2024
  • Assisted with research projects by gathering data and performing experiments.
  • Identified opportunities for improvement and implemented changes to increase productivity levels.
  • Collaborated with team members to achieve daily goals and objectives.

Laboratory Research Intern

Lallemand Inc.
Montreal, QC
01.2022 - 08.2022
  • Managed multiple projects simultaneously while meeting deadlines.
  • Collaborated with other interns to ensure efficient completion of research tasks.

Server/Barback

Loloan Lobby Bar
Waterloo, ON
06.2021 - 12.2021
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
  • Demonstrated knowledge of all products offered at the bar, including specialty beers, wines, liquors, sodas, and juices.

Food and Beverage Server

Pi Co.
Ottawa, ON
09.2020 - 05.2021
  • Followed established recipes when creating specialty pizzas requested by customers.
  • Provided detailed information on menu items, including ingredients and preparation methods.
  • Followed proper sanitation standards when handling food and beverage items.

Shift Supervisor/Barista/Server

William's Fresh Cafe
Waterloo, ON
07.2016 - 09.2020
  • Performed cash-handling duties such as counting money, balancing registers, and preparing bank deposits.
  • Communicated clearly with employees regarding job duties, expectations, and policies.
  • Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, etc.
  • Ensured that each guest was served courteously, quickly, and efficiently.

Education

Bachelor of Science - Honours in Biomedical Science (Co-op)

University of Ottawa
Ottawa
06-2024

High School Diploma -

Waterloo Collegiate Institute
Waterloo
06-2018

Skills

  • Communication skills
  • Customer service
  • Team collaboration
  • Service prioritization
  • Beverage preparation
  • POS system operation

Certification

  • Smart Serve Certified
  • Workplace Hazardous Materials Information Systems (WHMIS)
  • Valid Ontario Class G Driver’s Licence

Timeline

Production Associate

Ottawa Hospital Research Institute
05.2023 - 11.2024

Server/Bartender

Back to Brooklyn
09.2022 - 12.2024

Laboratory Research Intern

Lallemand Inc.
01.2022 - 08.2022

Server/Barback

Loloan Lobby Bar
06.2021 - 12.2021

Food and Beverage Server

Pi Co.
09.2020 - 05.2021

Shift Supervisor/Barista/Server

William's Fresh Cafe
07.2016 - 09.2020

Bachelor of Science - Honours in Biomedical Science (Co-op)

University of Ottawa

High School Diploma -

Waterloo Collegiate Institute

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Emma Payton