Emma Pacholzuk
Kelowna,BC
Summary
Experienced and customer-focused professional with a strong track record of resolving issues, improving satisfaction, and building lasting client relationships. Skilled in communication and problem solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Nail Technician
June Baby Nails
08.2018 - Current
- Established strong client relationships through exceptional customer service and communication skills.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Offered advice and recommended products to improve and maintain nails.
- Expanded client base by promoting the salon''s services via social media platforms and word-of-mouth referrals.
Sales Associate
T-bone’s Fresh Meal Market
08.2021 - 07.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with team members to ensure efficient workflow, resulting in smooth daily operations.
- Complied with food safety, hygiene and sanitation regulations for safe food preparation.
- Worked effectively in fast-paced environments.
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
Cashier/Customer Service
Sportchek
11.2022 - Current
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Used POS system to enter orders, process payments and issue receipts.
Education
Fuzion Academy
Kelowna, BC08.2019
Blanche MacDonald Centre
Vancouver, BC09.2016
Aberdeen Hall Senior
Kelowna, BC09.2015
Skills
- Product Recommendations
- Inventory Control Procedures
- Teamwork and Collaboration
- Stocking and Receiving
- Stockroom Upkeep
- Customer Service
- Store Opening and Closing
- Cash Handling
- POS System Operations
- Order Processing
- Time Management
- Cash Register Operations
- Credit and Cash Transactions
- Social Media Platforms
- Sanitation Procedures
- Customer service
Additional Information
Volunteered at the Kelowna PIT count
Certification
- Licensed/Certified makeup artist for TV & film - 2016
- Licensed gel nail technician
Timeline
Cashier/Customer Service
Sportchek
11.2022 - Current
Sales Associate
T-bone’s Fresh Meal Market
08.2021 - 07.2022
Nail Technician
June Baby Nails
08.2018 - Current
Fuzion Academy
Blanche MacDonald Centre
Aberdeen Hall Senior
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