Emma Oxner
Dartmouth,Canada
Summary
Qualified Office Coordinator with proven ability to streamline office operations and improve efficiency. Successfully managed scheduling, communications, and administrative tasks to support organizational goals. Demonstrated proficiency in multitasking and problem-solving in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Coordinator
Halifax Heat Pumps & Electrical
02.2023 - Current
- Organized and managed office operations and procedures, including record keeping systems and filing protocols
- Performed data entry tasks accurately with attention to detail
- Resolved customer inquiries and complaints with timeliness and professionalism
- Managed day-to-day operations of the office, such as ordering supplies, maintaining equipment and managing calendars
- Trained and onboarded new office staff members
- Fostered relationships with vendors to expedite orders, repairs and maintenance
- Provided administrative support for executive staff, including scheduling meetings, preparing agendas and taking meeting minutes
- Prepared purchase orders and routed to project manager for approval
- Reviewed financial statements and ledgers, working with accounting staff to clear discrepancies
- Created and reviewed schedules, maintaining staffing levels to meet service goals
- Administered bookkeeping functions to generate invoices and handle accounts payable and receivable
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Established effective working relationships with contractors, suppliers, staff and clients
- Monitored project progress and maintained records of materials used and labor hours expended
- Supervised subordinate staff including assigning tasks, monitoring performance levels and providing feedback when necessary
- Prepared purchase orders according to established procedures ensuring accuracy of product specifications, pricing and delivery timescales
Sales Assistant
Race Auto Group
05.2023 - 12.2023
- Utilized effective communication skills to build rapport with potential buyers and work with the sales managers close deals successfully
- Performed test drives with customers to demonstrate vehicle features, capabilities, and performance levels
- Conducted follow-up calls after purchase to ensure customer satisfaction
- Identified customer needs, discussed available options, and recommended appropriate vehicles
- Generated new leads through referrals from existing customers or cold calling prospects
- Developed relationships with customers by providing excellent customer service
- Provided detailed information about vehicle features, pricing, financing options, warranties, and services
- Utilized strong communication skills when interacting with customers face-to-face or over the phone
- Worked with customers to complete financing applications to submit to the lenders
- Worked daily with lenders to negotiate the best deals for customers buying options
- Maintained database by entering new and updated customer and account information
- Developed organizational skills to effectively manage large amounts of paperwork and records in an efficient manner
Executive Assistant/Operations Assistant
Commissionaires Nova Scotia
09.2022 - 06.2023
- Exhibited strong organizational skills to manage multiple projects simultaneously
- Provided administrative support services such as preparing reports, transcribing meeting minutes, conducting research
- Demonstrated proficiency in calendar management, scheduling and coordinating executive-level meetings
- Utilized excellent communication skills to liaise between internal departments, external partners and clients as needed
- Managed executive email accounts by responding to messages and initiating email conversations with colleagues
- Resolved customer inquiries or escalated issues accordingly according to established protocols
- Assisted with event planning by making travel arrangements and reserving venues when necessary
Customer Service/Training Coordinator
Total Fall Protection
10.2019 - 09.2022
- Prepare customer invoices and accept payments
- Answer inquiries regarding information such as schedules, accommodations, training, procedures, and policies
- Confer with customers by telephone or in person to provide information about products, services, take and enter orders, cancel accounts
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Answer telephones, direct calls, and take messages
- Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer
- Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers
- Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints
- Open, sort, and route incoming mail, answer correspondence, and prepare outgoing mail
- Compile, copy, sort, and file records of office activities, business transactions, and other activities
- Review files, records, and other documents to obtain information to respond to requests
- Organized and facilitated training sessions for new hires and existing employees
Health Coach
Ewyn Studios
07.2017 - 08.2018
- Develop and coordinate fitness and wellness programs as well as services
- Supervise fitness and wellness workers, such as fitness instructors, nutritionists, and health educators
- Maintain wellness- and fitness-related schedules, records, and reports
- Respond to customer, and public requests for information about wellness programs and services
- Track attendance, participation, or performance data related to wellness events
Acting Store Manager
Bentley Leathers
01.2017 - 03.2018
- Oversee activities directly related to making products and providing services
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement
- Manage staff, preparing work schedules and assigning specific duties
- Direct and coordinate organization's financial and budget activities to fund operations, maximize investments, and increase efficiency
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Perform sales floor work, such as greeting or assisting customers, stocking shelves, or taking inventory
- Plan store layouts or design displays
Education
Diploma - Digital Marketing
NSCC
Dartmouth, NS04.2022
Business Administration - Marketing
NSCC
Dartmouth, NS04.2021
Skills
- Adaptability
- Organized
- Multitasking
- Scheduling expertise
- Client Relationship Management
- Problem Solving
- Proper Time Management
- Vendor relations
- Office administration
- Business Administration
Certification
- Google Analytics
- Hootsuite Email Marketing
- Linked In Social Media Marketing
- Google Ads Search
- Hootsuite Social Media Marketing
- Google Digital Marketing
Timeline
Sales Assistant
Race Auto Group
05.2023 - 12.2023
Office Coordinator
Halifax Heat Pumps & Electrical
02.2023 - Current
Executive Assistant/Operations Assistant
Commissionaires Nova Scotia
09.2022 - 06.2023
Customer Service/Training Coordinator
Total Fall Protection
10.2019 - 09.2022
Health Coach
Ewyn Studios
07.2017 - 08.2018
Acting Store Manager
Bentley Leathers
01.2017 - 03.2018
Diploma - Digital Marketing
NSCC
Business Administration - Marketing
NSCC
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