Emma Ortega
Fresno
Summary
Dynamic and dedicated professional with a strong background in customer service at Petsmart. Proven ability to enhance guest experiences through effective communication and product knowledge. Skilled in maintaining cleanliness and organization while demonstrating patience and empathy. Committed to fostering a positive environment and ensuring safety protocols are upheld.
Overview
4
4
years of professional experience
Work History
Cashier
Petsmart
Fresno, CA
10.2025 - Current
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations based on needs.
- Maintained clean and organized checkout area to enhance customer experience.
- Collaborated with team members to ensure timely restocking of shelves and displays.
Admissions Attendant
Island Waterpark
Fresno, CA
05.2025 - Current
- Assisted guests with inquiries and ticket sales, ensuring a welcoming atmosphere.
- Processed admissions transactions efficiently, enhancing guest experience and satisfaction.
- Monitored park access points to uphold safety protocols and guest security.
- Coordinated with team members to maintain cleanliness and organization in high-traffic areas.
Gymnastics Coach
V-Force Elite Gymnastics
Madera, CA
02.2022 - 05.2024
- Developed individualized training plans to enhance athletes' skills and performance.
- Implemented safety protocols to ensure a secure training environment for all participants.
- Provided constructive feedback to athletes, fostering skill improvement and confidence.
- Coordinated practice schedules, optimizing time management for team training sessions.
Education
No Degree - Psychology
California State University San Marcos
San Marcos06-2030
High School Diploma -
Liberty High School
Madera06-2024
Skills
- Customer service
- Cleaning and sanitizing
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Petsmart
10.2025 - Current
Admissions Attendant
Island Waterpark
05.2025 - Current
Gymnastics Coach
V-Force Elite Gymnastics
02.2022 - 05.2024
No Degree - Psychology
California State University San Marcos
High School Diploma -
Liberty High School