Summary
Overview
Work History
Education
Skills
Timeline
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Emma O’Reilly

Vancouver,BC

Summary

My name is Emma O'Reilly. I have a large amount of experience dealing with the public from time spent working in retail and hospitality. I thrive as part of a work team but also have a strong ability to complete tasks alone. I am a people person and feel most confident when interacting with and helping the public. I pride myself on being a strong employee and will always offer my best self, assistance and knowledge to team members and customers.

Overview

7
7
years of professional experience

Work History

Clinical Technician

Specsavers
01.2022 - 06.2023
  • Working underneath the Optician to ensure clear and sufficient pre sight test screenings and visual fields are conducted for the sight test.
  • Conducting thorough health checks of the eye using an optical coherence tomography scan (OCT scan).
  • Following strict time schedule and managing my appointment times correctly to deliver pre-screening results to the optician on schedule to ensure the clinic does not run behind.
  • Ensuring the patient is comfortable and all needs and preferences are met throughout their appointment.
  • Dispensing patients glasses and offering my professional lens knowledge and cosmetic frame knowledge.
  • Preforming otoscopy and pre hearing screeners on patients to refer them onto the Hear Care department at Specsavers.
  • Assisting customers with queries, request and appointment both in store and over the phone
  • Putting through patients orders on the till and taking payment in person and over the phone.

Coffee Barista

Contempory Coffee
03.2019 - 12.2021
  • Opening and closing the coffee shop each day.
  • Floating and counting the till in the evenings.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Greeting and interacting with customers to ensure a positive and welcoming atmosphere in a fast paced environment.
  • Maintaining high levels of in house cleanliness and sanitation. Keeping all surfaces, machines, utensils and our seating area to a high standard.
  • Cross-sold pastries and sandwiches with coffee orders, boosting customer purchases.
  • Recommended coffee products and beans based on customer needs and preferences.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Monitoring the shops supply and stock and placing orders when supply ran low.

Food Floor Manager

The Wild Goose Gastro Pub
04.2016 - 03.2019
  • Started as floor staff, promoted to food floor supervisor and then promoted onto food floor manager.
  • Ensured 100% customer satisfaction by providing excellent pub/dining experience.
  • Developed and implemented strategies to enhance team performance, improve processes and increase efficiency.
  • Trained and built strong relationships with all front of house staff on pub policies and procedures, customer service techniques and communication skills to ensure a positive experience and strong well supported team.
  • Have full knowledge of the pub inside out from policies to food & drink.
  • Handled cash, floated main food till and cashed up in the evening times after service was complete.
  • Personally, write the staff roster for the week ahead and organise staff holidays and time off.
  • Take customer calls assist them with queries and bookings.
  • Handle escalated customer complaints to provide full resolutions and promote loyalty.
  • Monitored business levels and realigned team positions to provide optimal coverage for customer demands.
  • Maintained the overall look of the floor, ensuring a high level of cleanliness and comfort for customers.

Education

High School Diploma -

St. Kilians
Ireland
06.2017

Skills

  • Excellent interpersonal and communication skills
  • Helpful, kind and patient
  • Adapts well and learns quickly
  • Uses own initiative
  • Organised and punctual

Timeline

Clinical Technician

Specsavers
01.2022 - 06.2023

Coffee Barista

Contempory Coffee
03.2019 - 12.2021

Food Floor Manager

The Wild Goose Gastro Pub
04.2016 - 03.2019

High School Diploma -

St. Kilians

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Emma O’Reilly