EMMA O'LEARY-PIPPO
London,ON
Summary
Experienced Lead Barista with solid background in high-volume coffee shop environments. Strengths include staff training, inventory management, and customer service. Proven ability to maintain efficiency while managing multiple tasks seamlessly. Significant contributions to previous employers include improved workflow processes and enhanced customer satisfaction levels.
Overview
6
6
years of professional experience
1
1
Certification
Work History
LEAD BARISTA/SERVER
YAYA'S CAFE
London, Ontario
06.2025 - Current
- Managed daily operations of coffee preparation and service area.
- Trained and mentored new baristas on beverage preparation techniques.
- Ensured cleanliness and organization of workstations and equipment.
- Collaborated with team to create seasonal drink menus and promotions.
- Implemented efficient workflows to streamline beverage preparation processes.
- Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
- Collaborated with management team to develop new strategies for increasing sales and profits.
- Assisted in the development of marketing campaigns designed to increase customer loyalty and boost revenue.
- Managed table assignments and ensured timely delivery of food and beverages.
- Collaborated with kitchen staff to ensure accurate order preparation and presentation.
- Provided excellent customer service to ensure satisfaction.
BARISTA/BAKER'S ASSISTANT
CHURRIS BREAD
London, Ontario
09.2024 - 05.2025
- Prepared high-quality coffee beverages following established recipes and techniques.
- Maintained cleanliness and organization of the workspace and equipment.
- Provided excellent customer service by engaging with customers and fulfilling orders.
- Managed inventory levels, restocked supplies, and minimized waste effectively.
SERVER
CHUCKS ROADHOUSE
London, Ontario
12.2023 - 08.2024
- Greeted guests warmly to create an inviting atmosphere.
- Executed cash handling, tip distribution, closing duties, and restocking for next day preparation.
- Memorized menu items and daily specials to assist customers with inquiries or dietary needs.
- Accurately recorded orders and collaborated with kitchen staff to exceed service expectations.
- Trained alongside bar staff to enhance skills in beverage preparation and service.
- Resolved customer complaints effectively to uphold satisfaction levels.
SHIFT SUPERVISOR
STARBUCKS
07.2021 - 11.2023
- Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety, maintained compliance with company policies and procedures for food safety, sanitization and quality.
- Set and enforced performance and service standards to keep a consistent, high-quality environment devoted to customer satisfaction.
- Responsible for counting the inventory bi-weekly, placing/putting away order shipments daily, assigning duties to employees and oversee their progress, transfer products and other equipment to and from worksites, and count cash at end of day and manage bank deposits.
BARISTA
STARBUCKS
07.2021 - 11.2023
- Provided excellent customer service with a friendly attitude when greeting customers, taking orders and preparing drinks, as well as having all menu offerings memorized for quick preparation and to be able to help recommend specific items for customers.
- Maintained a clean café by clearing dishes, sanitizing counters and organizing retail items on shelves.
- Responsible for greeting customers in café and drive-through, handling sale transactions, preparing complex food and beverage orders, sanitizing equipment and workspaces, preparing beverage ingredients and restocking floor supplies.
SERVER | PARTY HOST
PALASAD SOUTH
10.2019 - 12.2021
- Responsible for hosting birthday parties, entertaining the kids and their parents, scheduling the activities taking place during the party, setting up/taking down the party room, taking food and beverage orders, running food, and cheque out the guests at the end of the party.
- Responsible for greeting guests in the Laser Tag/Arcade area, hosting Laser Tag games, and customer service in the Prize Redemption area.
- Other duties include taking inventory of the stock in the prize area and restocking when needed, maintaining Laser Tag equipment to ensure safety, sanitizing all arcade games and Laser Tag equipment, handling cash and sales in the redemption area and scheduling guests for Laser Tag.
Education
Baking & Pastry Arts -
Fanshawe College
London09.2025
Intro to Criminology -
University of Western Ontario
London04.2023
High School Diploma -
Saunders Secondary School
London, ON01-2022
Skills
- Staff leadership
- Team collaboration
- Food safety compliance
- Time management
- Menu development
- Latte artistry
- Barista training
- Exceptional customer service
- POS system operation
- Memory retention
- Fast-paced adaptability
Certification
- Smart Serve Certificate
- Food Handler Certificate
Timeline
LEAD BARISTA/SERVER
YAYA'S CAFE
06.2025 - Current
BARISTA/BAKER'S ASSISTANT
CHURRIS BREAD
09.2024 - 05.2025
SERVER
CHUCKS ROADHOUSE
12.2023 - 08.2024
SHIFT SUPERVISOR
STARBUCKS
07.2021 - 11.2023
BARISTA
STARBUCKS
07.2021 - 11.2023
SERVER | PARTY HOST
PALASAD SOUTH
10.2019 - 12.2021
Baking & Pastry Arts -
Fanshawe College
Intro to Criminology -
University of Western Ontario
High School Diploma -
Saunders Secondary School
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