Emma Oldershaw
Dundas,Ontario
Summary
Dedicated and focused individual with a proven ability to prioritize and successfully complete multiple tasks. Possesses a strong willingness to learn and consistently follows through on tasks to achieve goals. With a track record of effectively managing time and resources, able to adapt quickly to new challenges and thrive in fast-paced environments. Committed to delivering high-quality work, eager to contribute skills and drive to a dynamic team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Concierge
SPIRITLEAF
Waterdown, ON
10.2023 - Current
- Enhanced guest satisfaction by promptly addressing inquiries and providing personalized recommendations.
- Mastered various software systems used within the hotel industry streamlining administrative tasks and guest record management.
- Coordinated transportation arrangements for guests, facilitating seamless travel experiences.
- Collaborated with other team members effectively contributing toward smooth daily operations.
- Utilized advanced customer service skills to anticipate guest needs proactively addressing any potential issues before they arose.
- Built strong relationships with local businesses and vendors, securing exclusive deals for guests.
- Assisted in training new staff members, sharing expertise on best practices in concierge services.
Landscape/ Snow Removal
Rightway Blading and Sodding Inc
12.2022 - Current
- My position at Rightway requires me to work in an efficient and fast environment removing snow and salting at various sites
Supervisor/team member
Tim Hortons
09.2018 - 12.2022
- My position at Tim Hortons required me to work in a fast-paced environment serving customers, closing the store on my own including closing the tills at the end of the night, and delegating tasks to my coworkers while I supervised a shift
Education
Pre-Health science diploma -
Mohawk college
04.2022
Highschool diploma -
Dundas valley secondary school
Dundas01.2021
Skills
- Communication
- Teamwork
- Strong memory
- Flexibility
- Organization
- Cash management
- Relationship building
Languages
English
Native or Bilingual
Certification
Cansell certificate
Smart serve
Timeline
Senior Concierge
SPIRITLEAF
10.2023 - Current
Landscape/ Snow Removal
Rightway Blading and Sodding Inc
12.2022 - Current
Supervisor/team member
Tim Hortons
09.2018 - 12.2022
Pre-Health science diploma -
Mohawk college
Highschool diploma -
Dundas valley secondary school