Travel, Snowboarding, Sports, Gym, Cooking
Emma Odum
Westlake Village
Summary
Dynamic and dedicated Restaurant Hostess at Lemmo's Grill, adept at enhancing guest experiences through exceptional customer service and strong multitasking abilities. Successfully managed reservations and optimized seating efficiency, contributing to a welcoming atmosphere and high customer satisfaction. Skilled in coordinating large party bookings and maintaining cleanliness and organization in a fast-paced environment.
Overview
1
1
Certification
Work History
Restaurant Hostess
Lemmo's Grill
Moorpark, CA
09.2025 - Current
- Greeted and seated guests promptly, ensuring welcoming atmosphere.
- Managed reservation system to optimize seating efficiency during peak hours.
- Assisted in maintaining cleanliness and organization of dining area.
- Communicated effectively with kitchen staff regarding guest preferences and dietary restrictions.
- Collaborated with team members to enhance overall guest experience and satisfaction.
- Monitored wait times and provided accurate updates to guests as needed.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Checked in with servers to confirm preparedness before seating customers.
- Coordinated large party bookings both on the phone and in-person, creating organized seating plans tailored to guest needs.
Education
High School Diploma -
Agoura High School
Agoura Hills, CA06-2028
Skills
- Customer service/Greeting guests/Reservation handling
- Strong multitasking
- Safe food handling
- Active learning
- Scheduling
- Personal presentation/Cleanliness and hygiene
- Coordinating tasks
Certification
CPR Certification
Interests
Timeline
Restaurant Hostess
Lemmo's Grill
09.2025 - Current
High School Diploma -
Agoura High School