Emma Nixon
Woodstock
Summary
Marketing and communications professional with experience in digital marketing, e-commerce, and high-end customer service. Skilled in campaign execution, administrative coordination, member relations, and event support. Recognized for building strong client relationships, delivering personalized service, and executing results-driven marketing strategies. Adept at juggling diverse responsibilities while maintaining a high standard of quality and professionalism.
Overview
11
11
years of professional experience
Work History
Administration & Member Concierge
The Hamilton Club
01.2022 - Current
- Serve as the main point of contact for club members, handling inquiries, reservations, and issue resolution.
- Coordinate events, liaising with vendors and internal teams to ensure smooth execution.
- Prepare and distribute newsletters and announcements to maintain strong communication with members.
- Manage front desk operations and oversee daily facility coordination with maintenance and housekeeping.
- Provide facility tours and promote amenities to prospective members.
- Deliver fine dining service during member events and club dinners, including wine service, coursed meals, and etiquette-focused guest interactions.
- Collaborate with kitchen and service teams to ensure seamless execution of formal dining experiences.
E-commerce & Digital Marketing Specialist
Crazy Ds Sparkling Prebiotic Beverages
01.2021 - 01.2022
- Conducted brand promotion and sampling events to drive customer engagement.
- Created and deployed email marketing campaigns to increase brand awareness and customer retention.
- Managed online store content and implemented strategies to expand market reach.
- Collaborated across marketing, production, and sales teams to align promotional efforts.
Digital Marketing & Operations Coordinator
The Green Living Show
01.2021
- Managed communications for 300+ vendors on promotional campaigns and social media features.
- Executed email marketing strategies to support lead generation and vendor engagement.
- Oversaw content posting and coordinated social strategies to support event objectives.
E-commerce Specialist / Marketing & Product Development Associate
Nemcor Inc.
01.2018 - 01.2020
- Assisted in developing Nemcor's D2C website and maintained product listings on major marketplaces.
- Managed customer inquiries and coordinated product promotions online.
- Supported product development teams with marketing materials and presentation decks.
- Edited web and catalog content, ensuring brand alignment and accuracy.
Events Server
The Cambridge Mill
05.2018 - 08.2018
- Served at weddings, bridal showers, and corporate events with a focus on high-level guest service.
- Submitted guest orders to Maitre'D and managed wine service during meal courses.
- Maintained cleanliness of tables and ensured consistent guest communication throughout events.
- Executed full venue teardown and reset for next scheduled function.
Hostess
Craft Beer Market
12.2017 - 03.2018
- Managed front-of-house operations, monitored dining flow, and minimized wait times.
- Handled phone reservations via RestoBook and addressed guest inquiries.
- Received formal training through Beer 101 and assisted in guest seating logistics.
Hostess
Ottos Bierhalle
11.2017 - 03.2018
- Greeted and seated guests strategically based on venue layout and traffic.
- Managed reservations via Bookenda and supported guest inquiries in-person and by phone.
- Supported servers and bartenders with guest needs and special requests.
Server & Bartender (Seasonal)
Great Lakes Schooner Company
07.2017 - 10.2017
- Provided food and beverage service onboard tour vessels with TouchBistro POS.
- Engaged with tourists and provided area insights as part of hospitality service.
- Maintained a clean and organized service environment.
Banquet Server & Bartender
Best Western Plus Brant Park Inn
01.2014 - 01.2015
- Delivered banquet-style service for both public and private functions.
- Addressed dietary restrictions and coordinated with kitchen staff on guest needs.
- Set up and cleaned event spaces, ensuring alignment with guest specifications.
Education
Diploma - Advertising & Marketing Communications
Humber College
Toronto, ON10-2017
Skills
- Digital Marketing Strategy
- Email Marketing
- Social Media
- Customer Service
- Member Relations
- Event Coordination
- Vendor Liaison
- Content Management
- Website Management
- E-commerce Operations
- Administrative Management
- Office Management
- Team Collaboration
- Communication
- CMS
- WordPress
- Squarespace
- Email Marketing Tools
- Mailchimp
- Klaviyo
- Social Media Platforms
- E-commerce Platforms
- Shopify
- Amazon Seller Central
- Wayfair
- Productivity Tools
- Microsoft Office Suite
- Google Workspace
Timeline
Administration & Member Concierge
The Hamilton Club
01.2022 - Current
E-commerce & Digital Marketing Specialist
Crazy Ds Sparkling Prebiotic Beverages
01.2021 - 01.2022
Digital Marketing & Operations Coordinator
The Green Living Show
01.2021
Events Server
The Cambridge Mill
05.2018 - 08.2018
E-commerce Specialist / Marketing & Product Development Associate
Nemcor Inc.
01.2018 - 01.2020
Hostess
Craft Beer Market
12.2017 - 03.2018
Hostess
Ottos Bierhalle
11.2017 - 03.2018
Server & Bartender (Seasonal)
Great Lakes Schooner Company
07.2017 - 10.2017
Banquet Server & Bartender
Best Western Plus Brant Park Inn
01.2014 - 01.2015
Diploma - Advertising & Marketing Communications
Humber College
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