Emma Neal
Calgary,AB
Summary
Veterinary Technician Assistant with extensive experience at Southwood Veterinary Hospital, recognized for enhancing clinic efficiency and patient care through expert animal handling and effective client education. Demonstrated ability to improve client satisfaction and support veterinary teams in delivering high-quality treatment. Proficient in animal care, medical procedures, and communication, with a strong focus on achieving optimal outcomes for pets and clients. Reception experience with skills in managing front office operations, improving administrative efficiency, and providing exceptional customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Veterinary Technician Assistant
Southwood Veterinary Hospital
08.2020 - Current
- Recorded symptoms and documented medical observations to guide treatment decisions.
- Assisted veterinarians in administering treatments and medications to enhance patient care.
- Maintained clean, organized work areas while preparing instruments and sterilizing equipment.
- Educated caregivers on animal care, nutrition, and disease management techniques.
- Addressed client concerns promptly, improving satisfaction regarding pet health and well-being.
- Supported veterinary team with timely documentation of patient records for accurate tracking.
- Processed customer payments using point-of-sale terminals per company policies.
- Delivered exceptional customer service during interactions with clients and staff.
Education
Bachelor of Science - Nursing
Red Deer Polytechnic
Red Deer, None01-2028
No Degree - Open Studies
Mount Royal University
Calgary, AB04-2024
High School Diploma -
Central Memorial High School
Calgary, AB06-2021
No Degree - Veterinary Technicians Assistant
Calgary Board Of Education (Dual Credit)
Calgary, ABSkills
- Client communication and education
- Animal handling
- Direct patient care
- Compassion and empathy
- Emotional intelligence
- Anesthesia monitoring
- Customer service
- Data entry
- Front desk operations
Certification
- First Aid Certification
- BLS Provider
References
Bridget Harris
DVM, Practice Owner
Southwood Veterinary Hospital
10233 Elbow Dr SW
Calgary, Alberta
T2W 1E8
403-281-2060
Emily Ames
DVM 2012, Medical Student, class of 2025
403-305-3310
Alyssa Ballantyne
DVM
403-473-1419
Volunteer work
Calgary Humane Society, 2023-Present
- Walking shelter dogs on designated routes, ensuring that they are receiving necessary daily exercise
- Cleaning duties as required
- Adhere to CHS safety and hygiene guidelines
- Adhere to all animal kennel signage
- Provide positive interaction, affection, socialization and exercise to shelter dogs to help increase their adoptability and decrease their stress levels as they wait for the new forever homes
- Assisting with sorting physical donations
Timeline
Veterinary Technician Assistant
Southwood Veterinary Hospital
08.2020 - Current
Bachelor of Science - Nursing
Red Deer Polytechnic
No Degree - Open Studies
Mount Royal University
High School Diploma -
Central Memorial High School
No Degree - Veterinary Technicians Assistant
Calgary Board Of Education (Dual Credit)
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