Summary
Overview
Work History
Education
Skills
Volunteer Experience
Affiliations
Certification
References
Timeline
Generic

Emma Napier

Puslinch,Canada

Summary

Dynamic hospitality professional with extensive experience at Ernie's Cookhouse, excelling in high-stress environments. Demonstrates expertise in delivering outstanding service while orchestrating events and enhancing guest interactions. Strong organizational skills and adaptability ensure seamless operations, fostering positive experiences for all guests. Committed to maintaining a professional atmosphere and enhancing customer satisfaction.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Server

Ernie's Cookhouse
02.2024 - Current
  • I am a well-trained server with a strong ability to manage and overcome high-stress scenarios.
  • Even with overwhelming demand, I am able to produce high quality service to customers.

Hospitality Administrator

Crieff Hills
09.2023 - Current
  • I organize guests' stays and provide information regarding the property when asked.
  • I aim to ensure guests enjoy their stay and aid others throughout the workplace.

Event and Serving Staff

Brookfield Country Club
04.2023 - 09.2023
  • I assisted in the management, organization, and preparation of events including large tournaments and weddings.
  • I ensured that events and day-to-day service ran smoothly and efficiently managed challenges when they arose.

Event Staff

Old Marina Restaurant and Gift Shoppe
07.2022 - 07.2022
  • I was a bartender and server for large events including weddings, celebrations of life, and other gatherings.

Server

Old Marina Restaurant and Gift Shoppe
03.2022 - 07.2022
  • I worked as a waitress at the Old Marina.
  • While waitressing I ensure to provide kind, quality, and comfortable service to customers.

Expo

Old Marina Restaurant and Gift Shoppe
11.2021 - 07.2022
  • I organized plates according to the table while ensuring that the timing of departure remained consistent to each table.
  • I also respectfully instructed other food runners where each plate was to go.

Hostess

Old Marina Restaurant and Gift Shoppe
04.2019 - 08.2020
  • I warmly welcomed and greeted customers as they entered the restaurant.
  • I also efficiently organized upcoming large parties and reservations to ensure instant seating upon arrival.

Education

Bachelor of Arts - Psychology

University of Guelph
true
05.2025

Centennial Collegiate Vocational Institute
Guelph, ON
06.2022

Skills

  • Stressful environment management
  • Effective communication
  • Organizational skills
  • Adaptability and learning
  • Positive guest interactions
  • Positive and professional

Volunteer Experience

  • Maths and Science Tutor, Grade 9-11, 09/01/21 - 06/30/22
  • Volunteer, Camino Mental Health and Wellbeing, Pregnant and Parenting Youth Program, 03/01/25 - Present

Affiliations

  • Reading
  • Staying active
  • Maintaining and creating positive relationships

Certification

  • Dean's Honor List, Fall 2025
  • G Drivers License, July 2024
  • Smart Serve Certification, 2022
  • Honor Roll, 2018-2022
  • Valedictorian, 2018
  • Mathematics Award, 2018
  • Principles Award, 2018

References

References available upon request.

Timeline

Server

Ernie's Cookhouse
02.2024 - Current

Hospitality Administrator

Crieff Hills
09.2023 - Current

Event and Serving Staff

Brookfield Country Club
04.2023 - 09.2023

Event Staff

Old Marina Restaurant and Gift Shoppe
07.2022 - 07.2022

Server

Old Marina Restaurant and Gift Shoppe
03.2022 - 07.2022

Expo

Old Marina Restaurant and Gift Shoppe
11.2021 - 07.2022

Hostess

Old Marina Restaurant and Gift Shoppe
04.2019 - 08.2020

Bachelor of Arts - Psychology

University of Guelph

Centennial Collegiate Vocational Institute

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Emma Napier