Emma Murphy
Fort McMurray
Summary
Looking to gain part/fulltime employment that is both motivating and fulfilling. Motivated worker experienced in the restaurant industry. Proven track record of providing excellent customer service, ensuring all orders are served timely and accurately. Skilled in multitasking and problem-solving while maintaining a positive attitude in a fast-paced environment. I consistently improved operational efficiency and customer satisfaction, demonstrating a strong ability to meet employer-specific needs.
Overview
7
7
years of professional experience
Work History
Server/Bartender
The Alley YMM
08.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
SERVER/BARTENDER
Drum Brewing Inc
05.2024 - 08.2024
- Provided excellent customer service by anticipating needs and responding promptly to requests
- Greeted and accommodated guests, building positive experience from first interaction
- Demonstrated ability to interact with customers in a friendly and professional manner
- Memorized menu to help diners make informed meal choices
- Used good communication skills to reduce guest dissatisfaction
- Prepared and served cocktails to guests in a timely manner
- Followed alcohol awareness procedures for preventing intoxication and dealing with intoxicated guests
- Possessing a valid Proserve
PHARMACY ASSISTANT/CASHIER
Dave Hill Pharmacy
06.2023 - 05.2024
- Maintained an organized and clean work environment in accordance with safety regulations
- Performed cashier duties such as accepting payments, issuing receipts, and balancing daily transactions
- Collaborated closely with pharmacists in order to provide accurate drug information to customers
- Accurately entered patient information into the pharmacy database
HOSTESS/EXPO/SERVER
Mr.Mikes Steakhouse Casual
08.2022 - 06.2023
- Answered phone calls to take reservations and address guest questions and concerns
- Demonstrated flexibility by helping out in other departments as needed
- Assisted in seating guests and managing the wait list
- Supported servers and bussers through high-volume shifts with food running and table clearing
- Expediting food to tables
- Cleaning front of house
- Communicated clearly with servers regarding guest needs or requests
CASHIER
Freshco
02.2022 - 08.2022
- Adhered to cash handling policies and procedures
- Processed cash register transactions, inputted product costs, and gave back change
- Assisted customers with locating items, answered questions, and provided directions
- Greeted customers and provided prompt and friendly service
CLOTHING SALES ASSOCIATE
SportChek
09.2021 - 05.2022
- Preparing merchandise for store floor
- Assisted with fitting room flow by monitoring product movements and offering additional sizes
- Ran registers during busy periods to back up cashier staff and support smooth customer flow
- Followed covid cleaning protocol's
- Shipping out and receiving merchandise
- Cleaning the store
RED CROSS BABYSITTING
Childcare
09.2017 - 05.2021
- Company Overview: Red Cross Babysitting
- Maintained required certifications in CPR and basic first aid
- Provided childcare to multiple families with children ageing from 3 months to 11 years which often included overnights
- Prepared meals for children
- Maintained/cleaned household
- Red Cross Babysitting
Education
No Degree -
Holy Trinity Catholic High School
Skills
- Cash handling
- Conflict resolution
- Microsoft Word
- Cleaning experience
- Serving experience
- French speaking (Intermediate)
- English speaking (Expert)
- Interpersonal Skills
- Exceptional customer service
- Time Management
- Memory retention
- Strong work ethic
Training
- Red Cross babysitting course
- Red Cross first aid course
Timeline
Server/Bartender
The Alley YMM
08.2024 - Current
SERVER/BARTENDER
Drum Brewing Inc
05.2024 - 08.2024
PHARMACY ASSISTANT/CASHIER
Dave Hill Pharmacy
06.2023 - 05.2024
HOSTESS/EXPO/SERVER
Mr.Mikes Steakhouse Casual
08.2022 - 06.2023
CASHIER
Freshco
02.2022 - 08.2022
CLOTHING SALES ASSOCIATE
SportChek
09.2021 - 05.2022
RED CROSS BABYSITTING
Childcare
09.2017 - 05.2021
No Degree -
Holy Trinity Catholic High School
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