Emma Monique
Saint-Jerome,QC
Summary
Fostered a welcoming atmosphere at the front desk, enhancing visitor experience. Streamlined operations through strong organizational skills and meticulous attention to detail. Elevated customer satisfaction by utilizing effective communication methods.
Overview
5
5
years of professional experience
Work History
Receptionist
Lachine Veterinary Clinic
04.2024 - 10.2025
- Welcomed clients and pets with professionalism. Managed calls, emails, appointments, emergencies, and renewals. Updated client files and coordinated with the veterinary team. Handled administrative support, ensuring a smooth client experience.
Manager (Customer Service)
Pizzeria Bros
05.2022 - 04.2024
- Supervised staff, managed stock and orders, and oversaw daily operations. Handled calls, payments, and coordination of customer service. Maintained a clean and efficient work environment.
Home Support Worker
Private Employer
08.2021 - 05.2022
- Provided daily support to a person with a disability, including housekeeping, hygiene assistance, and accompaniment to appointments. Ensured comfort, respect, and autonomy.
Manager (Customer Service)
Dollarama
08.2020 - 11.2021
- Managed staff and store operations. Answered calls and handled orders, inventory, stocking, checkout, and cash register audits. Facilitated efficient coordination for smooth operations.
Education
DEC - Social Sciences – Psychology Concentration
Dawson College
Montreal, QC12.2023
Skills
- Positive attitude & strong willingness to learn
- Problem-solving & multitasking
- Communication, organization & time management
- Customer service & teamwork
Languages
English
Native or Bilingual
French
Full Professional
Additional Information
Proficient in Microsoft Office applications such as (MS word, outlook, excel)
Timeline
Receptionist
Lachine Veterinary Clinic
04.2024 - 10.2025
Manager (Customer Service)
Pizzeria Bros
05.2022 - 04.2024
Home Support Worker
Private Employer
08.2021 - 05.2022
Manager (Customer Service)
Dollarama
08.2020 - 11.2021
DEC - Social Sciences – Psychology Concentration
Dawson College