Emma Mcrae
Niagara Falls,ON
Summary
Very active in volunteering for service clubs: ie: Stamfords Lions club events and Trout and About High tea fundraiser.
With the school's art club, I work along with other members to plan and co-ordinate events.
I am a grade 10 student who is looking for summer employment to gain experience and knowledge of your company. I have a 90-95% average at Stamford and retain information easily. I like to learn and participate in company
Overview
3
3
years of professional experience
Work History
Server
Stamford Lions Club
Niagara Falls
12.2023 - Current
- Provided excellent customer service to club members and guests.
- Assisted in setting up and cleaning dining areas before and after events.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained knowledge of menu items and daily specials for guest inquiries.
- Supported event coordination by preparing banquet spaces for functions.
- Communicated effectively with team members to enhance service flow during busy times.
- Provided excellent customer service to ensure satisfaction.
- Provided exceptional service to high volume of daily customers.
- Displayed enthusiasm and knowledge about restaurant's menu and products.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Cleaned tables and chairs to prepare dining area for next customers.
- Assisted in training new servers.
Server Assistant
Trout and About-High Tea fundraisers
Niagara Falls
10.2023 - Current
- Assisted servers in delivering food and beverages to guests efficiently.
- Maintained cleanliness of dining area and ensured tables were properly set.
- Communicated guest requests to servers and kitchen staff promptly.
- Collaborated with team members to enhance overall guest experience.
- Helped train new staff on proper service protocols and restaurant procedures.
- Monitored dining area for any guest needs or concerns during service hours.
- Assisted servers with carrying food from kitchen to tables, refilling drinks, and clearing away dirty dishes.
- Set up tables and chairs for parties and large groups.
- Assisted servers with monitoring tables for customer satisfaction, quality and additional service.
- Collaborated with team members to achieve daily goals within specified time frame.
- Assisted in training new server assistants on job responsibilities and procedures.
- Complied with health and safety rules, regulations and procedures to maintain safe environment.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Resolved customer complaints swiftly and professionally when needed.
- Prepared coffee and tea according to customers' orders using proper brewing techniques.
- Ensured that all utensils were sanitized properly before use.
- Removed trays and stacked dishes for return to kitchen after finished meals.
Babysitter
Laura Gillies
Niagara Falls, ON
06.2023 - Current
- Supervised children during playtime, ensuring safety and engagement.
- Prepared nutritious meals and snacks for children based on dietary needs.
- Organized educational activities to promote learning and creativity.
- Communicated effectively with parents about children's daily activities and needs.
- Managed schedules to balance playtime, meals, and rest periods efficiently.
- Implemented positive discipline techniques to encourage good behavior among children.
- Responsibly watched children while parents were out.
- Assisting with meals, snacks, and bedtime routines for the children.
- Maintaining a positive attitude while being patient and understanding with the children.
- Establishing trust through consistent communication with both parents and kids.
- Teaching good manners by setting clear expectations for behavior in various settings.
Babysitter
Kara McArthur
NIAGARA FALLS, ON
07.2024 - 08.2024
- Supervised children during playtime, ensuring safety and engagement.
- Prepared nutritious meals and snacks for children based on dietary needs.
- Organized educational activities to promote learning and creativity.
- Communicated effectively with parents about children's daily activities and needs.
- Managed schedules to balance playtime, meals, and rest periods efficiently.
- Implemented positive discipline techniques to encourage good behavior among children.
- Adapted activities based on children's interests and developmental stages effectively.
- Responsibly watched children while parents were out.
- Maintaining a positive attitude while being patient and understanding with the children.
- Monitored children's safety and well-being to prevent accidents and falls.
- Establishing trust through consistent communication with both parents and kids.
- Remaining alert at all times while caring for multiple children simultaneously.
- Teaching good manners by setting clear expectations for behavior in various settings.
- Read stories and played alphabet games to promote early literacy.
Education
Elementary Education
Cherrywood Acres Public School
Niagara Falls06-2024
High School Agenda
Stamford Collegiate
Niagara Falls, ONSkills
- Customer service
- Food safety
- Team collaboration
- Time management
- Effective communication
- Positive attitude
- Multitasking efficiency
References
References available upon request.
Timeline
Babysitter
Kara McArthur
07.2024 - 08.2024
Server
Stamford Lions Club
12.2023 - Current
Server Assistant
Trout and About-High Tea fundraisers
10.2023 - Current
Babysitter
Laura Gillies
06.2023 - Current
Elementary Education
Cherrywood Acres Public School
High School Agenda
Stamford Collegiate